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Acquiring Processing and Deploying

Acquiring  Processing  and Deploying Author M. Larry Shillito
ISBN-10 1420025600
Release 2000-09-25
Pages 296
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Do you want a better understanding of who your customers are? Do you want to learn how to acquire the customer voice? The next decade will be the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's success. Acquiring, Processing, and Deploying Voice of the Customer gives you the tools you need to develop a Voice of the Customer (VOC) plan from beginning to end. Shillito describes the delicate customer-company balance. He covers the various components types of VOC such as voice of the company, voice of the designer/engineer, and voice of marketing that must be integrated through the use of an interdisciplinary team to achieve a sustainable competitive advantage for the enterprise. The author not only discusses VOC but also includes a hybrid model - Customer Oriented Product Concepting (COPC) - for deploying VOC into a product or service design that balances the needs of the customer with the needs of the enterprise. All of these elements go into developing a successful VOC process. However, timing is key. Shillito presents a step-by-step template for integrating VOC into the fuzzy front end of the commercialization process. He demonstrates how product development teams can get an early focus and stay on course during the commercialization process. The book provides a set of breakthrough tools that may be used to obtain and deploy VOC. The most comprehensive VOC guide available, Acquiring, Processing, and Deploying Voice of the Customer provides you with the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them. The new methods found in this book will put you ahead of your competition and ahead of the crowd.



Kansei Affective Engineering

Kansei Affective Engineering Author Mitsuo Nagamachi
ISBN-10 1439821348
Release 2016-04-19
Pages 334
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A guided tour through the each stages of process, Kansei/Affective Engineering explores how to apply Kansei/Affective Engineering. It describes the psychological survey and psycho-physiological measurement of consumer feelings and the multivariate statistical analysis of this survey data, including rough set models. Since soft computing technology is very useful from the viewpoint of product design, the author details the Expert system, neural networks, GA, and other relevant methods to support the designer's decision or the customer's choice. The text includes applied examples in areas such as automotive, home electrics, appliances, cosmetics, packaging, and e-commerce business.



The Handbook of Technology and Innovation Management

The Handbook of Technology and Innovation Management Author Scott Shane
ISBN-10 9780470740354
Release 2008-11-20
Pages 504
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This timely handbook represents the latest thinking in the field of technology and innovation management, with an up-to-date overview of the key developments in the field. Under the separate but related headings of market environment; business models; innovation processes; and organizational design; leading scholars contribute essays that chart the important debates and emergent issues in the field of technology and innovation management.



Voice of the Customer

Voice of the Customer Author Kai Yang
ISBN-10 0071593411
Release 2007-11-14
Pages 416
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Discover All the Advantages of Using Design for Six Sigma to Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings. Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation...customer survey design, administration, and analysis...ethnographic research...process management and Lean Product Development...the deployment of customer value into products-DFSS...and value engineering. This product design tool enables you to: Minimize sources of response and measurement error Discern customer preferences Design VOC research to minimize mistranslation Respond to analytical implications of VOC data Optimize design to decrease sensitivity of CTQs to process parameters With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer's wants and needs, in order to develop and build optimal products. Most Design for Six Sigma product development teams fall short of truly understanding their customers' want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products. Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions. This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs ...assess the cost of poor quality...design robust products to meet those needs...optimize product life cycles...and accurately validate their findings. By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can: Harness VOC data to create value-based products Employ Design for Six Sigma to optimize value creation Become proactive in gathering VOC information Improve customer survey design, administration, and analysis Accurately process VOC data Deploy customer value into products-DFSS Perform effective quality function deployment (QFD) Get the most out of value engineering Capitalize on creative design methods Utilize process management and Lean Product Development Apply statistical techniques and Six Sigma metrics This wide-ranging resource will give you the ability to minimize sources of response and measurement error ...clearly discern customer preferences...design VOC research to minimize the perils of mistranslation...respond to analytical implications of VOC data ...and optimize design to decrease sensitivity of CTQs to process parameters. Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand customer needs and wants_and then develop and build outstanding products that meet, or exceed, customer expectations.



Software Quality and Software Testing in Internet Times

Software Quality and Software Testing in Internet Times Author Dirk Meyerhoff
ISBN-10 9783642563331
Release 2011-06-28
Pages 296
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This publication deals with two major software quality management challenges. The first one involves how to deliver a software product within a competitive time frame and with a satisfying quality to the customer. The second one concerns how to best deal with the growing complexity of software applications using Internet technology. Due to faster development cycles the quality of an application has to be monitored during operation, since the usage of the application and the technology around it might change from day-to-day. The book compiles experiences from different industries and perspectives. Its goal is to give practical insights into high-tech software development projects of today.



Step by Step QFD

Step by Step QFD Author John Terninko
ISBN-10 9781574441109
Release 1997-07-31
Pages 240
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Wouldn't it be great if you could design a product with the customer in mind - right from the very start? Well, now there's a way: Quality Function Development, or QFD, translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process, it eliminates waste and improves customer satisfaction. And that means increased sales, greater profits, and a bigger share of the market. Step-by-Step QFD is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops, and an analysis of the synergy between QFD, TRIZ, and Taguchi. So whether you're a QFD trainer, project manager, design engineer, or manufacturer, Step-by-Step QFD will show you how to let one voice drive your entire design process - the customer's!



American Book Publishing Record

American Book Publishing Record Author
ISBN-10 UOM:39015058396691
Release 2000
Pages
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American Book Publishing Record has been writing in one form or another for most of life. You can find so many inspiration from American Book Publishing Record also informative, and entertaining. Click DOWNLOAD or Read Online button to get full American Book Publishing Record book for free.



Six Sigma for Financial Professionals

Six Sigma for Financial Professionals Author D. H. Stamatis
ISBN-10 IND:30000086840638
Release 2003-09-01
Pages 320
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Praise for Six Sigma for Financial Professionals "Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization." -Roderick A. Munro, PhD Business Improvement Coach "A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation." -Tammy S. Mitchell Vice President Controller TRW Automotive "Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'" -William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow CEO, Arch Associates LLC "As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry." -William P. Lianos President and Treasurer Michigan Rivet Corporation "Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it." - A. J. Deeds President Team Quality Development, Inc.



Quality Function Deployment and Six Sigma Second Edition

Quality Function Deployment and Six Sigma  Second Edition Author Joseph P. Ficalora
ISBN-10 9780137035083
Release 2009-07-15
Pages 480
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Make the Most of QFD and the Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen’s classic guide to QFD has been thoroughly updated to fully align QFD with Design for Six Sigma (DFSS) and other state-of-the-art Six Sigma methodologies. Revised by world-class Six Sigma expert Joe Ficalora and his team at Sigma Breakthrough Technologies, this new edition’s up-to-date perspective on QFD reflects dozens of successful Six Sigma and DFSS deployments. They offer a start-to-finish methodology for implementing QFD, and systematically illuminate powerful linkages between QFD and Six Sigma, DFSS, Marketing for Six Sigma (MFSS), and Technology for Six Sigma (TFSS). An expanded, start-to-finish case study demonstrates how QFD should function from all angles, from design and marketing to technology and service. Learn how to Identify the roles and advantages of QFD in today’s global business environment Understand every element of the House of Quality (HOQ) Use QFD to drive more competitive product and service development Move from the processes you have to the processes you want Anticipate QFD’s unique challenges, overcome its obstacles, and deploy it successfully Extend the HOQ concept all the way through project completion Deploy powerful Voice of the Customer (VOC) techniques throughout all phases of development, not just planning Adapt QFD for software development, service development, and organizational planning Whether you’re working in operations, engineering, marketing, technology, or service development, this book will help you drive maximum value from all your Six Sigma, QFD, VOC, and DFSS investments.



Quality Function Deployment

Quality Function Deployment Author Lou Cohen
ISBN-10 0201633302
Release 1995
Pages 348
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A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits. Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning. In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization. Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations. "This is far and away the best book on QFD, a book that is very much needed by American and European industry." - "Don Clausing, Bernard M. Gordon Adjunct Professor of Engineering Innovation and Practice Massachusetts Institute of Technology" 0201633302B04062001



Listening to the Voice of the Market

Listening to the Voice of the Market Author R. Eric Reidenbach
ISBN-10 1420093312
Release 2009-12-16
Pages 205
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Typically, when companies want to improve their products, they go to their customers. But why not reach further and explore the entire market? In this eye-opening book, Eric Reidenbach goes beyond the "voice of the customer" that so many consultants talk about to introduce you to a groundbreaking concept: the Voice of the Market. Like most business people in this global marketplace, you are searching for that edge that will help you increase market share. In this book, Dr. Reidenbach, teaches you how to identify, and capture the Voice of the Market and then use that data and a new understanding of it to make your organization market-focused. It is not about hijacking customers with one-time special pricing. Instead, it is about applying the proper tools and processes to move your organization from a production or sales orientation to a truly market-based focus. Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers is not for the lazy entrepreneur. Of course, interviewing internal customers is much simpler and probably less painful than probing the thoughts of those customers who have so far eluded you. But with this book as your guide, you will develop surveys that are more than skin deep, learn how to deliver them to the right people, collect information that is useful, and then turn that information into action steps that will help you cultivate customers who feel listened to, which is the first and most obvious step in building loyal relationships.



Transactions from a Symposium on Quality Function Deployment

Transactions from a Symposium on Quality Function Deployment Author
ISBN-10 UOM:39015036221367
Release 1996
Pages
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Transactions from a Symposium on Quality Function Deployment has been writing in one form or another for most of life. You can find so many inspiration from Transactions from a Symposium on Quality Function Deployment also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Transactions from a Symposium on Quality Function Deployment book for free.



SHORT COURSE ON QUALITY FUNCTION DEPLOYMENT FOR THE U S SHIPBUILDING INDUSTRY

SHORT COURSE ON QUALITY FUNCTION DEPLOYMENT FOR THE U S  SHIPBUILDING INDUSTRY Author
ISBN-10 UOMDLP:84877:0001.001
Release 1993
Pages
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SHORT COURSE ON QUALITY FUNCTION DEPLOYMENT FOR THE U S SHIPBUILDING INDUSTRY has been writing in one form or another for most of life. You can find so many inspiration from SHORT COURSE ON QUALITY FUNCTION DEPLOYMENT FOR THE U S SHIPBUILDING INDUSTRY also informative, and entertaining. Click DOWNLOAD or Read Online button to get full SHORT COURSE ON QUALITY FUNCTION DEPLOYMENT FOR THE U S SHIPBUILDING INDUSTRY book for free.



JAYASWAL

JAYASWAL Author Bijay K. Jayaswal
ISBN-10 0132713101
Release 2003-03-01
Pages 71
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This is the eBook version of the printed book. Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began in Japan in 1982, in North America in 1988, and in Europe in 1990. Today many leading software organizations around the world use Software QFD and it is an essential part of organization-wide quality approaches such as Total Quality Management (TQM) and Design for Six Sigma (DFSS). As a quality system, QFD employs, but is not limited to, the Seven Management and Planning (7 MP) Tools, introduced in Chapter 7 of the book Design for Trustworthy Software. It has deployments, or subsystems, to address customer concerns such as quality, technology, cost/schedule, and reliability/risk, among others. Although QFD is known for the "House of Quality" matrix, organizations that simply use this matrix alone neither meet the aims of QFD nor are considered to be "doing QFD" by leading QFD experts. Further, because of unfortunate historical errors in understanding, many published QFD examples are incorrect and are not suitable as models for software development. Such mistakes are corrected in the overview of Blitz QFD presented in this short cut. This short cut is a reproduction of Chapter 11 of the book Design for Trustworthy Software and introduces Software QFD as a part of trustworthy software development process. It can be used either as an important methodology in software design process or as a standalone presentation on QFD for software development process. This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be useful resource for students and academics of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination. What This Short Cut Covers 3 QFD: Origin and Introduction 4 Problems with Traditional QFD Applied to Software 20 Modern QFD for Software 25 The Blitz QFD Process 28 Implementing Software QFD 45 Conclusion 50 Key Points 52 Additional Resources 54 Internet Exercises 54 Review Questions 56 Discussion Questions 57 Endnotes 58 What's in the Book Design for Trustworthy Software 64 About the Authors 69 The Design for Trustworthy Software Digital Short Cut Compilation 70



Designing and Deploying 802 11 Wireless Networks

Designing and Deploying 802 11 Wireless Networks Author Jim Geier
ISBN-10 9780133891393
Release 2015-04-29
Pages 600
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Designing and Deploying 802.11 Wireless Networks Second Edition A Practical Guide to Implementing 802.11n and 802.11ac Wireless Networks For Enterprise-Based Applications Plan, deploy, and operate high-performance 802.11ac and 802.11n wireless networks The new 802.11ac standard enables WLANs to deliver significantly higher performance. Network equipment manufacturers have refocused on 802.11ac- and 802.11n-compliant solutions, rapidly moving older versions of 802.11 toward “legacy” status. Now, there’s a complete guide to planning, designing, installing, testing, and supporting 802.11ac and 802.11n wireless networks in any environment, for virtually any application. Jim Geier offers practical methods, tips, and recommendations that draw on his decades of experience deploying wireless solutions and shaping wireless standards. He carefully introduces 802.11ac’s fundamentally different design, site survey, implementation, and network configuration techniques, helping you maximize performance and avoid pitfalls. Geier organizes each phase of WLAN deployment into clearly defined steps, making the entire planning and deployment process easy to understand and execute. He illuminates key concepts and methods through realistic case studies based on current Cisco products, while offering tips and techniques you can use with any vendor’s equipment. To build your skills with key tasks, you’ll find several hands-on exercises relying on free or inexpensive tools. Whether you’re deploying an entirely new wireless network or migrating from older equipment, this guide contains all the expert knowledge you’ll need to succeed. Jim Geier has 30 years of experience planning, designing, analyzing and implementing communications, wireless, and mobile systems. Geier is founder and Principal Consultant of Wireless-Nets, Ltd., providing wireless analysis and design services to product manufacturers. He is also president, CEO, and co-founder of Health Grade Networks, providing wireless network solutions to hospitals, airports, and manufacturing facilities. His books include the first edition of Designing and Deploying 802.11n Wireless Networks (Cisco Press); as well as Implementing 802.1X Security Solutions and Wireless Networking Handbook. Geier has been active in the IEEE 802.11 Working Group and Wi-Fi Alliance; has chaired the IEEE Computer Society (Dayton Section) and various conferences; and served as expert witness in patent litigation related to wireless and cellular technologies. Review key 802.11 concepts, applications, markets, and technologies Compare ad hoc, mesh, and infrastructure WLANs and their components Consider the impact of radio signal interference, security vulnerabilities, multipath propagation, roaming, and battery limitations Thoroughly understand today’s 802.11 standards in the context of actual network deployment and support Plan your deployment: scoping, staffing, schedules, budgets, risks, feasibility analysis, and requirements Architect access networks and distribution system for maximum reliability, manageability, and performance Make the right tradeoffs and decisions to optimize range, performance, and roaming Secure WLANs via encryption, authentication, rogue AP detection, RF shielding, and policies Master design and site survey tools and methods for planning 802.11ac networks and migrations Efficiently install and test any 802.11ac or 802.11n wireless network Establish specialized support for wireless networks, including help desk operations Systematically troubleshoot connectivity, performance, and roaming issues Design efficient mesh networks and city-wide deployments



Subject Guide to Books in Print

Subject Guide to Books in Print Author
ISBN-10 STANFORD:36105025888517
Release 2003
Pages
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Subject Guide to Books in Print has been writing in one form or another for most of life. You can find so many inspiration from Subject Guide to Books in Print also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Subject Guide to Books in Print book for free.



Voice Data

Voice   Data Author
ISBN-10 UOM:39015081473392
Release 2007
Pages
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Voice Data has been writing in one form or another for most of life. You can find so many inspiration from Voice Data also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Voice Data book for free.