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Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age Author Eric Novotny
ISBN-10 9781135804350
Release 2013-05-13
Pages 258
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Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.



Developing Librarian Competencies for the Digital Age

Developing Librarian Competencies for the Digital Age Author Jeffrey G. Coghill
ISBN-10 9781442264458
Release 2016-11-29
Pages 180
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Librarianship is both an art and a science. Librarians study the science of information and how to work with clients to help them find solutions to their information needs. They also learn quickly that there is an art to working with people, to finding the answers to tough questions using the resources available and knowing which information resources to use to find the information being sought in short order. But, what technical skills do librarians need to be successful in the future? How can library managers best develop their staffs for success? Developing Librarian Competencies for the Digital Age explores questions such as: What is the composition of a modern library collection? Will that collection look different in the future? What are the information sources and how do we manage those? What are the technical skills needed for a 21st century librarian? How will reference services change and adapt to embrace new ways to interact with library patrons or clients? What kinds of library skills are needed for the librarian of today to grow and thrive, now and into the future? How will service models change to existing clients and how will the model change going into the future of librarianship? What kinds of budgeting challenges are there for libraries and the administrators who oversee these libraries? What do the library professional organizations see as the core skills needed for new graduates and those practicing in the profession going into the future? In answering those questions, the book identifies specific digital skills needed for success, ways of developing those skills, and ways of assessing them.



Reference and Information Services

Reference and Information Services Author Richard E. Bopp
ISBN-10 9781591583745
Release 2011
Pages 743
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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.



Reference Reborn

Reference Reborn Author Diane Zabel
ISBN-10 9781591588283
Release 2011
Pages 401
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More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. * Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship * A subject index guides readers to topics of interest



Digital Reference Services in Academic Libraries

Digital Reference Services in Academic Libraries Author Ab. Kadir Wan Dollah (Wan.)
ISBN-10 UCR:31210024124487
Release 2012
Pages 156
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Digital Reference Services in Academic Libraries has been writing in one form or another for most of life. You can find so many inspiration from Digital Reference Services in Academic Libraries also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Digital Reference Services in Academic Libraries book for free.



Digital Reference Service in the New Millennium

Digital Reference Service in the New Millennium Author R. David Lankes
ISBN-10 STANFORD:36105110232753
Release 2000-01
Pages 246
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A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them.



Introduction to Reference Work in the Digital Age

Introduction to Reference Work in the Digital Age Author Joseph Janes
ISBN-10 UOM:49015002813435
Release 2003-01
Pages 213
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For many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose ? What values to hold on to and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have at the library world talking on a subject we urgently need to address.



Information Users and Usability in the Digital Age

Information Users and Usability in the Digital Age Author G. G. Chowdhury
ISBN-10 9781856045971
Release 2011-09-15
Pages 224
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Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important and equips them to play a proper role in designing user-centred information systems and services and to properly exploit information services for the maximum benefit of users. It covers all of the major issues, the current situation and what the various research studies from around the world show.



Reference and Information Services in the 21st Century

Reference and Information Services in the 21st Century Author Kay Ann Cassell
ISBN-10 155570672X
Release 2009-01-01
Pages 461
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Selected by educators nationwide as the best preparation for students and practitioners alike. Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new second edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There's a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. Reference and Information Services in the 21st Century is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader's advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles, and is sure to be useful to LIS educators, students, and both novice and experienced reference professionals. Instructors: Adoption entitles you to a free instructional CD-ROM featuring discussion questions, assignments, and PowerPoint presentations for each chapter. E-mail [email protected] for more information.



The Human Side of Reference and Information Services in Academic Libraries

The Human Side of Reference and Information Services in Academic Libraries Author Lesley Farmer
ISBN-10 9781780631004
Release 2007-01-31
Pages 160
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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource



Reimagining Reference in the 21st Century

Reimagining Reference in the 21st Century Author David A. Tyckoson
ISBN-10 9781557536983
Release 2014-10-30
Pages 401
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Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.



Reference User Services Quarterly

Reference   User Services Quarterly Author
ISBN-10 NWU:35556039239298
Release 2007
Pages
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Reference User Services Quarterly has been writing in one form or another for most of life. You can find so many inspiration from Reference User Services Quarterly also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Reference User Services Quarterly book for free.



The Evaluation of Worldwide Digital Reference Services in Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries Author Jia Liu
ISBN-10 9781780631127
Release 2007-06-30
Pages 192
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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library



The Australian Library Journal

The Australian Library Journal Author
ISBN-10 STANFORD:36105131563434
Release 2008
Pages
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The Australian Library Journal has been writing in one form or another for most of life. You can find so many inspiration from The Australian Library Journal also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Australian Library Journal book for free.



Business Reference Services and Sources

Business Reference Services and Sources Author Katherine M. Shelfer
ISBN-10 0789003597
Release 1997
Pages 113
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The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those partnerships are built. In it, you'll encounter group projects done by faculty, students, external users, and non-librarian supervisors and discover an enlightening spirit of collaboration lacking in most research literature today. Further establishing the marketability of contemporary research librarians, Business Reference Service and Sources goes to the front lines of business reference service, solidifying and updating the librarian-user partnership. You'll see how research librarians can reach users at the crux of their needs. Overall, individual chapters address the needs of such people as students, business school officials, and corporations. Specifically, you'll read about these areas: Internet business research and ESL students corporate home pages as supplements to traditional business resources networking with community business sources synergy in the information specialist-customer partnership avoiding information overload in bibliographic instruction the Internet's impact on government documents assessing the validity of electronic journals underprivileged, nontraditional students and bibliographic instructionToday, in our climate of negative ad campaigns directed at libraries and librarians in general, business reference librarians face many challenges, academic as well as professional. But if you're one of the vocal, proactive supporters of productive librarian-customer partnerships, this book will help you “grow feet” and move out from behind the restrictive comfort of your desk into the world's classrooms and manufacturing teams. Certainly, Business References and Sources will convince you that collaborative projects between contemporary reference librarians and end-users are alive and well.



Modern Library Technology and Reference Services

Modern Library Technology and Reference Services Author Samuel T. Huang
ISBN-10 1560244585
Release 1993
Pages 139
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Develop improved reference services to keep up with the rapid technological changes in academic libraries with the help of this unique guide. Modern Library Technology and Reference Services includes guidelines for taking on an advisory role in an electronic environment, requesting budgetary support for implementing new information systems, and creating training programs for paraprofessional staff and end-users. Filled with valuable information regarding library planning and budgetary considerations, “technostress” at the reference desk, and the creation of new reference service areas to reflect different service needs, this book is a must for library administrators, librarians, and end-users who want to meet the challenges of modern library technology. This one-of-kind volume provides practical ways to enhance daily reference services, improve the image of librarianship, and bring new users into libraries. It prepares librarians for helping library users with a variety of different search protocols and user interfaces such as online public access catalogs (OPACs), the Internet, CD-ROM LANS, and online searching. All aspects of reference services in the modern electronic technological library are covered in chapters by library administrators and practicing reference librarians who share their practical experiences of how they adjusted their reference services to meet the demands of new technology. Modern Library Technology and Reference Services helps librarians develop a conceptual framework for helping researchers, use online systems and other electronic services, train paraprofessionals, integrate library technology use in the classroom, train end-users in college libraries, work in active partnership with researchers and producers of electronic databases, choose appropriate patron access databases, and effectively manage reference services in an electronic environment.



Library Services for Children and Young People

Library Services for Children and Young People Author Carolynn Rankin
ISBN-10 9781856047128
Release 2012-11-23
Pages 272
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A vision for children?s library services in the next decade. This book provides a sound background to all aspects of library provision for 6?18 year olds. It is designed to support the strategic planning and delivery of library services and programmes at a local community level or in schools. The book outlines a vision for children?s library services in the next decade and carves out a strategy for engaging with the challenges and opportunities for children?s librarians and policy makers in the Google environment. This book is accessible, informative and inspiring and offers practitioners the knowledge, ideas and confidence to work in partnership with other key professionals in delivering services and programmes. It provides an evidence base, which promotes and encourages the development of effective library services for children and young people. The case studies, scenarios and vignettes, drawn from UK and international sources, show that the key issues have an international dimension, and the similarities and differences in service provision will be of interest to many. In addition to the two editors, chapters are contributed by a range of internationally known practitioners and academics, offering a wide perspective. Case studies at the end of each section complement themes and practices from previous chapters while rooting the discussion in a specific context. The book is organized into four parts: Children?s library services ? policy, people and partnerships Connecting and engaging ? reaching your audience and catching the latest wave (acknowledging the role of technology) Buildings, design and spaces ? libraries for children and young people Issues for professional practice. Readership: This book is essential reading for all senior library practitioners, children?s librarians and school librarians, subject co-ordinators, and managers in schools. It will also be of value for all postgraduate students on CILIP accredited library and information management courses.|A vision for children’s library services in the next decade. This book provides a sound background to all aspects of library provision for 6–18 year olds. It is designed to support the strategic planning and delivery of library services and programmes at a local community level or in schools. The book outlines a vision for children’s library services in the next decade and carves out a strategy for engaging with the challenges and opportunities for children’s librarians and policy makers in the Google environment. This book is accessible, informative and inspiring and offers practitioners the knowledge, ideas and confidence to work in partnership with other key professionals in delivering services and programmes. It provides an evidence base, which promotes and encourages the development of effective library services for children and young people. The case studies, scenarios and vignettes, drawn from UK and international sources, show that the key issues have an international dimension, and the similarities and differences in service provision will be of interest to many. In addition to the two editors, chapters are contributed by a range of internationally known practitioners and academics, offering a wide perspective. Case studies at the end of each section complement themes and practices from previous chapters while rooting the discussion in a specific context. The book is organized into four parts: • Children’s library services – policy, people and partnerships • Connecting and engaging – reaching your audience and catching the latest wave (acknowledging the role of technology) • Buildings, design and spaces – libraries for children and young people • Issues for professional practice. Readership: This book is essential reading for all senior library practitioners, children’s librarians and school librarians, subject co-ordinators, and managers in schools. It will also be of value for all postgraduate students on CILIP accredited library and information management courses.