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Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age Author Eric Novotny
ISBN-10 9781135804282
Release 2013-05-13
Pages 250
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Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Reference and Information Services

Reference and Information Services Author Richard E. Bopp
ISBN-10 9781591583745
Release 2011
Pages 743
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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

The Evaluation of Worldwide Digital Reference Services in Libraries

The Evaluation of Worldwide Digital Reference Services in Libraries Author Jia Liu
ISBN-10 9781780631127
Release 2007-06-30
Pages 192
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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. An international, evaluative approach is taken Includes unique information - which has never before being gathered and evaluated Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

The Australian Library Journal

The Australian Library Journal Author
ISBN-10 STANFORD:36105131563434
Release 2008
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The Australian Library Journal has been writing in one form or another for most of life. You can find so many inspiration from The Australian Library Journal also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Australian Library Journal book for free.

Developing Librarian Competencies for the Digital Age

Developing Librarian Competencies for the Digital Age Author Jeffrey G. Coghill
ISBN-10 9781442264458
Release 2016-11-29
Pages 180
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Developing Librarian Competencies for the Digital Age identifies specific digital skills needed for success, ways of developing those skills, and ways of assessing them. This book identifies the crux of what it means to a librarian in the 21st century for library professionals at any stage in their career in any library setting.

Reference User Services Quarterly

Reference   User Services Quarterly Author
ISBN-10 NWU:35556039239298
Release 2007
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Reference User Services Quarterly has been writing in one form or another for most of life. You can find so many inspiration from Reference User Services Quarterly also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Reference User Services Quarterly book for free.

The Human Side of Reference and Information Services in Academic Libraries

The Human Side of Reference and Information Services in Academic Libraries Author Lesley Farmer
ISBN-10 9781780631004
Release 2007-01-31
Pages 160
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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

The Reference Interview Today

The Reference Interview Today Author Dave Harmeyer
ISBN-10 9780810888166
Release 2014-02-07
Pages 172
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More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

Library Reference Services and Information Literacy Models for Academic Institutions

Library Reference Services and Information Literacy  Models for Academic Institutions Author Cordell, Rosanne M.
ISBN-10 9781466642423
Release 2013-06-30
Pages 254
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As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.

The Reference librarian

The Reference librarian Author
ISBN-10 UCAL:B4924395
Release 2003
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The Reference librarian has been writing in one form or another for most of life. You can find so many inspiration from The Reference librarian also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Reference librarian book for free.

Digital Reference Service in the New Millennium

Digital Reference Service in the New Millennium Author R. David Lankes
ISBN-10 STANFORD:36105110232753
Release 2000-01
Pages 246
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A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them.

Exploring New Roles for Librarians

Exploring New Roles for Librarians Author Lisa Federer
ISBN-10 9781627052504
Release 2014-03-01
Pages 47
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Librarians have been providing support to researchers for many years, typically with a focus on responding to researchers’ needs for access to the existing literature. However, librarians’ skills and expertise make them uniquely suited to provide a wide range of assistance to researchers across the entire research process, from conception of the research question to archiving of collected data at the project’s conclusion. In response to increasingly stringent demands on researchers to share their data, and as computationally intensive and primarily data-driven scientific methods begin to take the place of traditional lab-based research, the “research informationist” has emerged as a new information profession. With a background in library and information sciences, as well as expertise in best practices for data management, grant funder policies, and informatics tools, the research informationist is capable of implementing a full suite of research support services. This book will discuss how the research informationist role has developed out of the previously established clinical informationist model and how it expands on the model of embedded librarianship. The book will also examine core competencies for the successful research informationist and the training and preparation necessary for students in library and information sciences programs, as well as currently practicing librarians. Finally, this book will consider how research informationists can form collaborative partnerships with research teams and build their services outside the walls of the library, citing practical examples of the types of support research informationists can offer.

Fundamentals of Reference

Fundamentals of Reference Author Carolyn Mulac
Release 2012
Pages 144
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The all-in-one “Reference reference” you’ve been waiting for, this invaluable book offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. Written in an accessible style and designed for everyday use, it presents an overview of the basic tools and techniques of reference work, including “Reference Services,” a section addressing such important topics as telephone reference, the reference interview, and electronic reference “Reference Sources,” chapters which focus on types of reference tools, including encyclopedias, dictionaries, directories, handbooks, and almanacs Appendixes with key documents prepared by the Reference and User Services Association (RUSA) and an annotated bibliography An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!

Modern Library Technology and Reference Services

Modern Library Technology and Reference Services Author Samuel T. Huang
ISBN-10 1560244585
Release 1993
Pages 139
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Develop improved reference services to keep up with the rapid technological changes in academic libraries with the help of this unique guide. Modern Library Technology and Reference Services includes guidelines for taking on an advisory role in an electronic environment, requesting budgetary support for implementing new information systems, and creating training programs for paraprofessional staff and end-users. Filled with valuable information regarding library planning and budgetary considerations, “technostress” at the reference desk, and the creation of new reference service areas to reflect different service needs, this book is a must for library administrators, librarians, and end-users who want to meet the challenges of modern library technology. This one-of-kind volume provides practical ways to enhance daily reference services, improve the image of librarianship, and bring new users into libraries. It prepares librarians for helping library users with a variety of different search protocols and user interfaces such as online public access catalogs (OPACs), the Internet, CD-ROM LANS, and online searching. All aspects of reference services in the modern electronic technological library are covered in chapters by library administrators and practicing reference librarians who share their practical experiences of how they adjusted their reference services to meet the demands of new technology. Modern Library Technology and Reference Services helps librarians develop a conceptual framework for helping researchers, use online systems and other electronic services, train paraprofessionals, integrate library technology use in the classroom, train end-users in college libraries, work in active partnership with researchers and producers of electronic databases, choose appropriate patron access databases, and effectively manage reference services in an electronic environment.

Introduction to Reference and Information Services in Today s School Library

Introduction to Reference and Information Services in Today s School Library Author Lesley S.J. Farmer
ISBN-10 9780810887190
Release 2014-03-27
Pages 196
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In Introduction to Reference and Information Services in Today's School Library, one of America’s premier school library educators covers the A-Z of both reference and information services for today’s library. Lesley Farmer discusses everything from teaching students how to use sources to both in-person and virtual reference service.


ISBN-10 9788120346390
Release 2013-01-10
Pages 536
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Reference and information services are considered an important activity of a modern library. This comprehensive and student-friendly book discusses in detail different types of information and reference sources and services, such as encyclopaedias, directories, yearbooks, dictionaries, geographical sources, biographical sources, statistical sources and handbooks. The book is organised into four parts. Part I deals with various types of information sources such as documentary and non-documentary sources. Part II discusses different types of reference services, organisation of reference section and the role of the librarian in the digital age. Part III describes the wide range of information service such as Current Awareness Service (CAS) and Selective Dissemination of Information (SDI). Part IV provides an overview of important information systems such as National Information System for Science and Technology (NISSAT) and International System for Agricultural Science and Technology (AGRIS). The book is intended for the undergraduate and postgraduate students of library science. Besides, it will also be very useful for librarians, information scientists, and information professionals. Salient Features Deals with both theoretical and practical aspects of information sources and services. Discusses various types of information sources and services keeping in view the latest trends and developments in the field. Presents the concepts related to information sources and services in a systematic and accessible way.

Library Information Science Abstracts

Library   Information Science Abstracts Author
ISBN-10 UOM:39015079674613
Release 2008
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Library Information Science Abstracts has been writing in one form or another for most of life. You can find so many inspiration from Library Information Science Abstracts also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Library Information Science Abstracts book for free.