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Call Center Operation

Call Center Operation Author Duane E. Sharp
ISBN-10 155558277X
Release 2003
Pages 303
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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.



Call Center Operation

Call Center Operation Author Duane Sharp
ISBN-10 9780080490618
Release 2003-05-14
Pages 303
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Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. · Presents key concepts and techniques, including a formal development process, in a real-world context · Provides extensive management guidelines · Stresses the importance of staff selection and training



Call Center Operation

Call Center Operation Author Duane E. Sharp
ISBN-10 155558277X
Release 2003
Pages 303
Download Link Click Here

Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.



The Executive Guide to Call Center Metrics

The Executive Guide to Call Center Metrics Author James C. Abbott
ISBN-10 9781887355087
Release 2004
Pages 190
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As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.



Call Centers For Dummies

Call Centers For Dummies Author Real Bergevin
ISBN-10 9780470677438
Release 2010-04-30
Pages 408
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The fast and easy way to improve call center management and response Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field, Call Centers For Dummies, 2nd Edition is the ultimate call center reference guide. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies, 2nd Edition helps put value on customer relations efforts undertaken in call centers and shows you how to implement new strategies for continual improvement and superior customer service. Features new to this edition include Guidance on determining whether outsourcing is a cost-efficient option for your company Coverage of new technologies that help cut costs A look at how today's call centers can benefit from empowering their agents Like any tech-driven industry, call centers are facing rapid change. With Call Centers For Dummies, 2nd Edition, you can be sure you're getting the most up-to-date, easy-to-follow coverage of this advancing field.



Facility Manager s Maintenance Handbook

Facility Manager s Maintenance Handbook Author Bernard Lewis
ISBN-10 0071511008
Release 2007-06-01
Pages 560
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An Updated Guide to Establishing Cutting-Edge Operations and Maintenance Procedures for Today's Complex Facilities An essential on-the-job resource, Facility Manager's Maintenance Handbook presents step-by-step coverage of the planning, design, and execution of operations and maintenance procedures for structures, equipment, and systems in any type of facility. This career-building reference provides the tools needed to streamline facility management processes...reduce operational costs...and ensure the effective utilization, maintenance, repair, and renovation of existing physical assets. Now with 40% new information, this Second Edition includes brand-new chapters on emergency response procedures...maintenance operations benchmarking...capital and operational budgets management...boiler and steam plant operations... and other vital topics. The only book of its kind to cover both operations and maintenance, the updated Facility Manager's Maintenance Handbook features: Updated information on mechanical equipment and systems maintenance The latest fire protection procedures A comprehensive account of building codes Guidance on hazardous materials handling Excellent preparation for the IFMA Certified Facility Manager (CFM) qualification Inside This State-of-the-Art Facility Management Resource • Part 1: Organizing for Maintenance Operations • Part 2: Facility Operations and Maintenance • Operations Plans • Maintenance Plans • Part 3: Equipment and Systems Operations • Maintenance o Part 4: Facilities Emergency Preparedness o Part 5: Capital Investment



Plant Design and Operations

Plant Design and Operations Author Ian Sutton
ISBN-10 9780128128848
Release 2017-06-14
Pages 598
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Plant Design and Operations, Second Edition, explores design and operational considerations for oil and gas facilities, covering all stages of the plant cycle, with an emphasis on safety and risk. The oil and gas industry is constantly looking for cost optimization strategies, requiring plant-based personnel to expand their knowledge base outside their discipline or subject. Relevant reference materials are scattered throughout various official standards, while staff lack the immediate hands-on knowledge to safely facilitate the full operational life cycle of the plant. This second edition is a complete source of solutions for major process projects including offshore facilities, chemical plants, oil refineries, and pipelines. This single reference provides insight for safer operations and maintenance best practices. It has been updated with more focus on safety in design and operations, standards, and compliance, and more detailed information on equipment and system/component design. Explores design and operational considerations for oil and gas facilities, covering all stages of the plant cycle, with an emphasis on safety and risk Includes updated new chapters covering principles of design, security regulations, and human factors Includes more relevant equipment information covering storage tanks, valves, and control systems Remains the only source to provide hands-on solutions for process plants in the refining and chemical industries



Process Utility Systems

Process Utility Systems Author Jack Broughton
ISBN-10 0852954832
Release 2004-12
Pages 282
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Process Utility Systems has been writing in one form or another for most of life. You can find so many inspiration from Process Utility Systems also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Process Utility Systems book for free.



Mastering System Center 2012 Operations Manager

Mastering System Center 2012 Operations Manager Author Bob Cornelissen
ISBN-10 9781118238424
Release 2012-10-18
Pages 672
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An essential guide on the latest version of Microsoft's server management tool Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications. Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts Anchors conceptual explanations in practical application Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.



Recreation Facility Management

Recreation Facility Management Author Richard F. Mull
ISBN-10 9780736070027
Release 2009-01
Pages 297
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Recreation Facility Management: Design, Development, Operations, and Utilization presents a comprehensive introduction to the field of facility design, management, and maintenance for practicing or future recreation professionals.



Cisco IP Telephony

Cisco IP Telephony Author Ramesh Kaza
ISBN-10 9780133819007
Release 2005-02-23
Pages 672
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A guide to successful deployment of the Cisco IP Telephony solution Real-world case studies from the Cisco design consulting engineers who developed the PDIOO process provide practical advice on all stages of successful IPT deployment Concise understanding of the PDIOO phases enables architects and engineers to successfully deploy the Cisco IPT solution Division of the process into PDIOO phases provides a logical and defined guide for network engineers and architects as they proceed through each of the phases in deploying the Cisco IPT solution Includes detailed questionnaires for each phase of deployment in the PDIOO cycle—a great aid in understanding customer networks and requirements Network infrastructure design, call processing infrastructure design and applications, and voice-mail system design are covered in depth Cisco® IP Telephony (IPT) solutions are being deployed at an accelerated rate, and network architects and engineers need to understand the various phases involved in successful deployment: planning, design, implementation, operation, and optimization (PDIOO). On the road to that understanding, those involved need to collect information for each phase of deployment, and then follow through with the best architecture, deployment model, and implementation based on the data collected. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization is a guide for network architects and engineers as they deploy the Cisco IPT solution. With this book, you will master the PDIOO phases of the IPT solution, beginning with the requirements necessary for effective planning of a large-scale IPT network. From there, you’ll follow a step-by-step approach to choose the right architecture and deployment model. Real-world examples and explanations with technical details, design tips, network illustrations, and sample configurations illustrate each step in the process of planning, designing, implementing, operating, and optimizing a chosen architecture based on information you have collected. In-depth instruction on each PDIOO phase provides specific details about the tasks involved and best practices for successful implementation of the IPT solution. This book also contains predesigned questionnaires and PDIOO assistance tools that help you determine the requirements of each phase of the PDIOO cycle. Authors Ramesh Kaza and Salman Asadullah have been involved with Cisco IPT solutions from the beginning and have planned, designed, and implemented major IPT networks using the guidelines found here. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization provides the step-by-step explanations, details, and best practices acquired by the authors while working with the top Cisco IPT customers. This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.



Circulating Fluidized Bed Boilers

Circulating Fluidized Bed Boilers Author Prabir Basu
ISBN-10 9783319061733
Release 2015-04-07
Pages 366
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· Explains operation and scientific fundamentals of circulating fluidized bed (CFB) boilers · Outlines practical issues in industrial use · Teaches how to optimize design for maximum reliability and efficiency · Discusses operating and maintenance issues and how to troubleshoot them This book provides practicing engineers and students with insight into the design and operation of circulating fluidized bed (CFB) boilers through a combination of theoretical concepts and practical experience. An emphasis on combustion, hydrodynamics, heat transfer, and material issues illustrates these concepts with numerous examples from actual operating plants. The relevance of design and feed-stock parameters to the operation of a CFB boiler are also examined, along with their impacts on designs of mechanical components, including cyclones, air distributor grids, and solid recycle systems. This versatile resource explains how fluidized bed equipment works and how the basic principles of thermodynamics and fluid mechanics influence design, while providing insight into planning new projects, troubleshooting existing equipment, and appreciating the capabilities and limitations of the process. From hydrodynamics to construction and maintenance, the author covers all of the essential information needed to understand, design, operate, and maintain a complete fluidized bed system. It is a must for clean coal technology as well as for biomass power generation.



Senior Living Communities

Senior Living Communities Author Benjamin W. Pearce
ISBN-10 9781421402390
Release 2010-12-29
Pages 360
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From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.



Enterprise IoT

Enterprise IoT Author Dirk Slama
ISBN-10 9781491925324
Release 2015-10-29
Pages 492
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Current hype aside, the Internet of Things will ultimately become as fundamental as the Internet itself, with lots of opportunities and trials along the way. To help you navigate these choppy waters, this practical guide introduces a dedicated methodology for businesses preparing to transition towards IoT-based business models. With a set of best practices based on case study analysis, expert interviews, and the authors’ own experience, the Ignite | IoT Methodology outlined in this book delivers actionable guidelines to assist you with IoT strategy management and project execution. You’ll also find a detailed case study of a project fully developed with this methodology. This book consists of three parts: Illustrative case studies of selected IoT domains, including smart energy, connected vehicles, manufacturing and supply chain management, and smart cities The Ignite | IoT Methodology for defining IoT strategy, preparing your organization for IoT adoption, and planning and executing IoT projects A detailed case study of the IIC Track & Trace testbed, one of the first projects to be fully developed according to the Ignite | IoT Methodology



Lathe Operation and Maintenance

Lathe Operation and Maintenance Author John Edwards
ISBN-10 1569903409
Release 2003
Pages 260
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This concise introduction to the lathe provides detailed coverage of this versatile machine and how it is used to perform a wide variety of metalworking operations. Special emphasis is placed on lathe components, accessories, and operating procedures, including basic machine setup and routine maintenance. Cutting dynamics and parameters are explained in clear, easy to comprehend language, and a wide range of cutting tools, toolholders, and workholding devices are examined in detail. This is the ideal introductory text for the novice or machinist-in-training. Review questions follow each chapter.



Global Operations Strategy

Global Operations Strategy Author Yeming Gong
ISBN-10 9783642367083
Release 2013-07-01
Pages 320
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While many business schools are teaching Global Operations Strategy with self-made teaching materials, there are no such textbooks. Combining practical approaches with detailed theoretical underpinnings, this book provides theories, tools, frameworks, and techniques for global operations strategy, and brings real world perspectives to students and managers. Each chapter includes definition of key terms, introduction of fundamental theories, several short case examples, one long new case to explain the associated theories, and recommended further reading.



Ozone in Drinking Water Treatment

Ozone in Drinking Water Treatment Author Kerwin L. Rakness
ISBN-10 1613000227
Release 2011-01-12
Pages
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Ozone in Drinking Water Treatment has been writing in one form or another for most of life. You can find so many inspiration from Ozone in Drinking Water Treatment also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Ozone in Drinking Water Treatment book for free.