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Call Center Operation

Call Center Operation Author Duane E. Sharp
ISBN-10 155558277X
Release 2003
Pages 303
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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.



Intelligent Natural Language Processing Trends and Applications

Intelligent Natural Language Processing  Trends and Applications Author Khaled Shaalan
ISBN-10 9783319670560
Release 2017-11-17
Pages 776
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This book brings together scientists, researchers, practitioners, and students from academia and industry to present recent and ongoing research activities concerning the latest advances, techniques, and applications of natural language processing systems, and to promote the exchange of new ideas and lessons learned. Taken together, the chapters of this book provide a collection of high-quality research works that address broad challenges in both theoretical and applied aspects of intelligent natural language processing. The book presents the state-of-the-art in research on natural language processing, computational linguistics, applied Arabic linguistics and related areas. New trends in natural language processing systems are rapidly emerging – and finding application in various domains including education, travel and tourism, and healthcare, among others. Many issues encountered during the development of these applications can be resolved by incorporating language technology solutions. The topics covered by the book include: Character and Speech Recognition; Morphological, Syntactic, and Semantic Processing; Information Extraction; Information Retrieval and Question Answering; Text Classification and Text Mining; Text Summarization; Sentiment Analysis; Machine Translation Building and Evaluating Linguistic Resources; and Intelligent Language Tutoring Systems.



Encyclopedia of Operations Management The A Field Manual and Glossary of Operations Management Terms and Concepts

Encyclopedia of Operations Management  The   A Field Manual and Glossary of Operations Management Terms and Concepts Author Arthur V. Hill
ISBN-10 9780132883733
Release 2011-07-19
Pages 408
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This is the perfect "field manual" for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. "... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field." Reprinted with permission from CHOICE http://www.cro2.org, copyright by the American Library Association.



Practical Guide to Clinical Computing Systems

Practical Guide to Clinical Computing Systems Author Thomas Payne
ISBN-10 9780127999197
Release 2014-11-21
Pages 242
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Although informatics trainees and practitioners who assume operational computing roles in their organization may have reasonably advanced understanding of theoretical informatics, many are unfamiliar with the practical topics - such as downtime procedures, interface engines, user support, JCAHO compliance, and budgets - which will become the mainstay of their working lives. Practical Guide to Clinical Computing Systems 2nd edition helps prepare these individuals for the electronic age of health care delivery. It is also designed for those who migrate into clinical computing operations roles from within their health care organization. A new group of people interested in this book are those preparing for Clinical Informatics board certification in the US. The work provides particular differentiation from the popular first edition in four areas: 40% more content detailing the many practical aspects of clinical informatics. Addresses the specific needs of the Clinical Informatics board certification course – for which it is presently recommended by the ABPM Focus on new tech paradigms including cloud computing and concurrency – for this rapidly changing field. Focuses on the practical aspects of operating clinical computing systems in medical centers rather than abstruse theory. Provides deepened and broadened authorship with a global panel of contributors providing new wisdom and new perspectives - reflecting inclusion of the first edition on the clinical informatics study guide materials. Presents a practical treatment of workday but often unfamiliar issues – downtime procedures, interface engines, user support, JCAHO compliance, and budgets.



The Changing World of Work

The Changing World of Work Author Marjorie Ford
ISBN-10 032127332X
Release 2005
Pages 231
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The Changing World of Work is a collection of stimulating and diverse readings that ask students to think about the meaning of work in today's world, and how it impacts our daily lives. Readings touch on such diverse topics as: what influences a person's work ethic, inequalities in American work culture, how technology has impacted today's workplace, the ways that men and women strive to balance work and family life, and more.



Operation Management

Operation Management Author B. Mahadevan
ISBN-10 8177585649
Release 2009
Pages 612
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Operation Management has been writing in one form or another for most of life. You can find so many inspiration from Operation Management also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Operation Management book for free.



Building Call Center Culture

Building Call Center Culture Author Dan Coen
ISBN-10 0966043626
Release 2001-01-01
Pages 201
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Building Call Center Culture is a complete management book for every team lead, supervisor, manager and senior executive that supervises outbound and inbound sales and customer service contact centers. It stands out in two distinct ways from many other management books. First, Building Call Center Culture focuses entirely on managing the unique culture and environment that is a call center and customer contact center. Second, it is dedicated to the people-to-people side of the call center. People count, motivation matters and creating a world class communication culture is critical to success. By exploring the human side of call center operations, Building Call Center Culture identifies people supervision as its central premise.



Dollars Sense

Dollars   Sense Author
ISBN-10 STANFORD:36105121680941
Release 2003
Pages
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Dollars Sense has been writing in one form or another for most of life. You can find so many inspiration from Dollars Sense also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Dollars Sense book for free.



IS Management Handbook Seventh Edition

IS Management Handbook  Seventh Edition Author Carol V. Brown
ISBN-10 0849398207
Release 1999-10-28
Pages 808
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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts. This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.



The Publishers Weekly

The Publishers Weekly Author
ISBN-10 UCSD:31822031999170
Release 2003
Pages
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The Publishers Weekly has been writing in one form or another for most of life. You can find so many inspiration from The Publishers Weekly also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Publishers Weekly book for free.



Wiley CIAexcel Exam Review 2015 Focus Notes Part 3

Wiley CIAexcel Exam Review 2015 Focus Notes  Part 3 Author S. Rao Vallabhaneni
ISBN-10 9781119097600
Release 2015-01-20
Pages 800
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Brief, efficient, effective review for the CIA exam Part 3 Wiley CIAexcel Exam Review 2015 Focus Notes, Part 3 provides a concise distillation of the vast amount of material covered on Part 3 of the CIA exam. With an overall focus on Internal Audit Knowledge Elements, this book gives you a simple, complete breakdown of the essential information you need to know. The information is presented in a clear, easy-to-read style, and organized for easy navigation so you can study anytime, anywhere. Polish up your skills and top off your understanding as you quickly run through the key points tested on the exam, and discover any areas that may be in need of further review. Learn where you're strong and where you're weak, so you can target your study time efficiently to give yourself the very best chance of passing the first time around. The Certified Internal Auditor exam is intended to measure the knowledge, skills, and competencies required in the field. As such, it covers a tremendous amount of material and demands a high level of commitment. This study guide helps you organize your thoughts, understand your level of knowledge, and get to where you need to be for exam day. Review a concise breakdown of Part 3 of the CIA exam Master the key knowledge, skills, and abilities Test your understanding to uncover your weak points Gain a comprehensive understanding of the internal auditing profession The CIA exam tests your awareness, understanding, and proficiency of the myriad concepts, tasks, practices, and duties an internal auditor must master. The Wiley CIAexcel Exam Review 2015 Focus Notes, Part 3 is an invaluable companion for the savvy CIA exam candidate.



South Asian technospaces

South Asian technospaces Author Radhika Gajjala
ISBN-10 UOM:39015076125593
Release 2008-04
Pages 303
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This book provides perspectives on how South Asian -- often, more specifically, Indian -- diasporas inhabit techno-mediated environments through their economic and socio-cultural activities. The themes examined include religion, caste, language, and gender in online communities and call centers, and the roles of these factors in the global economy, Bollywood online and offline, digital music, websites for arranging marriages, and so on. The book attempts to map «South Asia in relation to global technospaces produced through and as a consequence of economic globalization efforts.



Industrial Relations

Industrial Relations Author
ISBN-10 UOM:39015079815869
Release 2008
Pages
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Industrial Relations has been writing in one form or another for most of life. You can find so many inspiration from Industrial Relations also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Industrial Relations book for free.



Official Gazette of the United States Patent and Trademark Office

Official Gazette of the United States Patent and Trademark Office Author
ISBN-10 WISC:89098412893
Release 2008
Pages
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Official Gazette of the United States Patent and Trademark Office has been writing in one form or another for most of life. You can find so many inspiration from Official Gazette of the United States Patent and Trademark Office also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Official Gazette of the United States Patent and Trademark Office book for free.



Postsecondary Sourcebook for Community Colleges Technical Trade and Business Schools Midwest West Edition

Postsecondary Sourcebook for Community Colleges  Technical  Trade  and Business Schools Midwest West Edition Author
ISBN-10 9781936035175
Release 2010-12
Pages
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Postsecondary Sourcebook for Community Colleges Technical Trade and Business Schools Midwest West Edition has been writing in one form or another for most of life. You can find so many inspiration from Postsecondary Sourcebook for Community Colleges Technical Trade and Business Schools Midwest West Edition also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Postsecondary Sourcebook for Community Colleges Technical Trade and Business Schools Midwest West Edition book for free.



Call Center Operations

Call Center Operations Author Charles E. Day
ISBN-10 0070164304
Release 2000
Pages 486
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Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! Call Center Operations: Profiting from Teleservices , by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration...assess available methodologies...and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local,long distance and cable providers; and more; automatic and predictive dialing...client server technology...GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!



Workspace Strategies

Workspace Strategies Author Jacqueline C. Vischer
ISBN-10 9781468477849
Release 2012-12-06
Pages 236
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We live in era of transformation--of technology, of social values, and of the way work is done. This book represents a timely and innovative ad dition to current thinking and writing about transformation in organiza tions. In order to meet an increasingly global and competitive environment, organizations are undergoing reengineering, work process redesign, "right sizing," creating a "virtual office," and other forms of restructur ing and basic change of the way work is accomplished. Such transfor mation means analyzing and redesigning core processes in organizations around new kinds of principles such as "total quality" and customer service. The eventual effect of these changes is likely to be the networked or "boundary-Iess" organization, in which the tradi tional boundaries between functions and between producers and their suppliers-and sometimes even between organizations and their com petitors-are broken down. The goal of such transformation is to make the work of the organization more efficient and productive-to produce more with fewer resources and at a lower cost. In the conventional view of the transformation process, certain sec ondary concerns, such as the need to protect the environment or to help an increasingly heterogeneous work force deal with its personal issues, are seen as problematic for this core thrust. Some recent work, however, is beginning to show that if these so-called secondary concerns are con sidered central, far from being problematic, they actually present strat egy opportunities for productive innovation and change.