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Developing Quality Technical Information

Developing Quality Technical Information Author Michelle Carey
ISBN-10 9780133118971
Release 2013-09-13
Pages 587
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The #1 Guide to Excellence in Technical Communication--Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and MoreDirect from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage IncludesAdvocating for users throughout the entire product development processDelivering information in an ordered manner by following progressive disclosure techniquesOptimizing content so that users can find it from anywhereStreamlining information for mobile deliveryHelping users right where they areWhether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updatedExtensive new coverage of self-documenting interfaces and embedded assistanceUpdated practical guidelines and checklistsHundreds of new examples.



Developing Quality Technical Information

Developing Quality Technical Information Author Gretchen Hargis
ISBN-10 UOM:39015042148141
Release 1998
Pages 311
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Straight from IBM's own software documentation experts, this is the first practical guide to developing excellent technical influence. From start to finish, you'll learn how to create documentation that's easy for users to find, understand, and use. Discover how to make sure your documentation focuses on the tasks and topics users care about. Learn style points and organization techniques that help users access information quickly and use it effectively. See how to use graphics and other visual elements to deliver useful information in inviting ways. Walk through the review process and learn ways to add the most value using minimal words. Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how.



DITA Best Practices

DITA Best Practices Author Laura Bellamy
ISBN-10 9780132374323
Release 2011-08-01
Pages 266
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The Start-to-Finish, Best-Practice Guide to Implementing and Using DITA Darwin Information Typing Architecture (DITA) is today’s most powerful toolbox for constructing information. By implementing DITA, organizations can gain more value from their technical documentation than ever before. Now, three DITA pioneers offer the first complete roadmap for successful DITA adoption, implementation, and usage. Drawing on years of experience helping large organizations adopt DITA, the authors answer crucial questions the “official” DITA documents ignore, including: Where do you start? What should you know up front? What are the pitfalls in implementing DITA? How can you avoid those pitfalls? The authors begin with topic-based writing, presenting proven best practices for developing effective topics and short descriptions. Next, they address content architecture, including how best to set up and implement DITA maps, linking strategies, metadata, conditional processing, and content reuse. Finally, they offer “in the trenches” solutions for ensuring quality implementations, including guidance on content conversion. Coverage includes: Knowing how and when to use each DITA element–and when not to Writing “minimalist,” task-oriented information that quickly meets users’ needs Creating effective task, concept, and reference topics for any product, technology, or service Writing effective short descriptions that work well in all contexts Structuring DITA maps to bind topics together and provide superior navigation Using links to create information webs that improve retrievability and navigation Gaining benefits from metadata without getting lost in complexity Using conditional processing to eliminate redundancy and rework Systematically promoting reuse to improve quality and reduce costs Planning, resourcing, and executing effective content conversion Improving quality by editing DITA content and XML markup¿ If you’re a writer, editor, information architect, manager, or consultant who evaluates, deploys, or uses DITA, this book will guide you all the way to success. Also see the other books in this IBM Press series: Developing Quality Technical Information: A Handbook for Writers and Editors The IBM Style Guide: Conventions for Writers and Editors



The IBM Style Guide

The IBM Style Guide Author Francis DeRespinis
ISBN-10 9780132118941
Release 2011-10-14
Pages 416
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The IBM Style Guide distills IBM wisdom for developing superior content: information that is consistent, clear, concise, and easy to translate. The IBM Style Guide can help any organization improve and standardize content across authors, delivery mechanisms, and geographic locations. This expert guide contains practical guidance on topic-based writing, writing content for different media types, and writing for global audiences. Throughout, the authors illustrate the guidance with many examples of correct and incorrect usage. Writers and editors will find authoritative guidance on issues ranging from structuring information to writing usable procedures to presenting web addresses to handling cultural sensitivities. The guidelines cover these topics: Using language and grammar to write clearly and consistently Applying punctuation marks and special characters correctly Formatting, organizing, and structuring information so that it is easy to find and use Using footnotes, cross-references, and links to point readers to valuable, related information Presenting numerical information clearly Documenting computer interfaces to make it easy for users to achieve their goals Writing for diverse audiences, including guidelines for improving accessibility Preparing clear and effective glossaries and indexes The IBM Style Guide can help any organization or individual create and manage content more effectively. The guidelines are especially valuable for businesses that have not previously adopted a corporate style guide, for anyone who writes or edits for IBM as an employee or outside contractor, and for anyone who uses modern approaches to information architecture.



Every Page is Page One

Every Page is Page One Author Mark Baker
ISBN-10 9781492001928
Release 2013-12-03
Pages 290
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The Web changes how people use content; not just content on the Web, but all content. If your content is not easy to find and immediately helpful, readers will move on almost at once. We are all children of the Web, and we come to any information system, including product documentation, looking for the search box and expecting every search to work like Google. There is no first, last, previous, next, up, or back anymore. Every Page is Page One. In this ground-breaking book, Mark Baker looks beyond the usual advice on writing for the Web, and beyond the idea of topic-based writing merely as an aid to efficiency and reuse, to explore how readers really use information in the age of the Web and to lay out an approach to planning, creating, managing, and organizing topic-based documentation that really works for the reader.



Managing Writers

Managing Writers Author Richard Hamilton
ISBN-10 9781457182266
Release 2009-01-15
Pages 282
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Managing Writers is a practical guide to managing documentation projects in the real world. It is informal, but concise, using examples from the author's experience working with and managing technical writers. It looks beyond big project, big team methodologies to the issues faced by smaller, less well-funded projects. Managing Writers is for technical writers, both freelancers and employees, documentation managers, and managers in other disciplines who are responsible for documentation; anyone who may need to manage, full or part-time, a documentation project. Inside the Book Leading People Leading Projects Leading Technology Glossary, Bibliography, and Index



Disciplined Agile Delivery

Disciplined Agile Delivery Author Scott W. Ambler
ISBN-10 9780132810104
Release 2012-05-31
Pages
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Master IBM’s Breakthrough DAD Process Framework for Succeeding with Agile in Large, Complex, Mission-Critical IT Projects It is widely recognized that moving from traditional to agile approaches to build software solutions is a critical source of competitive advantage. Mainstream agile approaches that are indeed suitable for small projects require significant tailoring for larger, complex enterprise projects. In Disciplined Agile Delivery, Scott W. Ambler and Mark Lines introduce IBM’s breakthrough Disciplined Agile Delivery (DAD) process framework, which describes how to do this tailoring. DAD applies a more disciplined approach to agile development by acknowledging and dealing with the realities and complexities of a portfolio of interdependent program initiatives. Ambler and Lines show how to extend Scrum with supplementary agile and lean strategies from Agile Modeling (AM), Extreme Programming (XP), Kanban, Unified Process (UP), and other proven methods to provide a hybrid approach that is adaptable to your organization’s unique needs. They candidly describe what practices work best, why they work, what the trade-offs are, and when to consider alternatives, all within the context of your situation. Disciplined Agile Delivery addresses agile practices across the entire lifecycle, from requirements, architecture, and development to delivery and governance. The authors show how these best-practice techniques fit together in an end-to-end process for successfully delivering large, complex systems--from project initiation through delivery. Coverage includes Scaling agile for mission-critical enterprise endeavors Avoiding mistakes that drive poorly run agile projects to chaos Effectively initiating an agile project Transitioning as an individual to agile Incrementally building consumable solutions Deploying agile solutions into complex production environments Leveraging DevOps, architecture, and other enterprise disciplines Adapting your governance strategy for agile projects Based on facts, research, and extensive experience, this book will be an indispensable resource for every enterprise software leader and practitioner--whether they’re seeking to optimize their existing agile/Scrum process or improve the agility of an iterative process.



Data Integration Blueprint and Modeling

Data Integration Blueprint and Modeling Author Anthony David Giordano
ISBN-10 9780137085286
Release 2010-12-27
Pages 500
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Making Data Integration Work: How to Systematically Reduce Cost, Improve Quality, and Enhance Effectiveness Today’s enterprises are investing massive resources in data integration. Many possess thousands of point-to-point data integration applications that are costly, undocumented, and difficult to maintain. Data integration now accounts for a major part of the expense and risk of typical data warehousing and business intelligence projects--and, as businesses increasingly rely on analytics, the need for a blueprint for data integration is increasing now more than ever. This book presents the solution: a clear, consistent approach to defining, designing, and building data integration components to reduce cost, simplify management, enhance quality, and improve effectiveness. Leading IBM data management expert Tony Giordano brings together best practices for architecture, design, and methodology, and shows how to do the disciplined work of getting data integration right. Mr. Giordano begins with an overview of the “patterns” of data integration, showing how to build blueprints that smoothly handle both operational and analytic data integration. Next, he walks through the entire project lifecycle, explaining each phase, activity, task, and deliverable through a complete case study. Finally, he shows how to integrate data integration with other information management disciplines, from data governance to metadata. The book’s appendices bring together key principles, detailed models, and a complete data integration glossary. Coverage includes Implementing repeatable, efficient, and well-documented processes for integrating data Lowering costs and improving quality by eliminating unnecessary or duplicative data integrations Managing the high levels of complexity associated with integrating business and technical data Using intuitive graphical design techniques for more effective process and data integration modeling Building end-to-end data integration applications that bring together many complex data sources



Technical Documentation and Process

Technical Documentation and Process Author Jerry C. Whitaker
ISBN-10 9781439861608
Release 2016-04-19
Pages 195
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We live in an age of electronic interconnectivity, with co-workers across the hall and across the ocean, and managing meetings can be a challenge across multiple time zones and cultures. This makes documenting your projects more important than ever. In Technical Documentation and Process, Jerry Whitaker and Bob Mancini provide the background and structure to help you document your projects more effectively. With more than 60 years of combined experience in successfully documenting complex engineering projects, the authors guide you in developing appropriate process and documentation tools that address the particular needs of your organization. Features Strategies for documenting a project, product, or facility A sample style guide template—the foundation on which you can build documents of various types A selection of document templates Ideas for managing complex processes and improving competitiveness using systems engineering and concurrent engineering practices Basic writing standards and helpful references Major considerations for disaster planning Discussion of standardization to show how it can help reduce costs Helpful tips to manage remote meetings and other communications First-hand examples from the authors’ own experience Throughout, the authors offer practical guidelines, suggestions, and lessons that can be applied across a wide variety of project types and organizational structures. Comprehensive yet to the point, this book helps you define the process, document the plan, and manage your projects more confidently.



Enterprise Master Data Management

Enterprise Master Data Management Author Allen Dreibelbis
ISBN-10 9780132704274
Release 2008-06-05
Pages 656
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The Only Complete Technical Primer for MDM Planners, Architects, and Implementers Companies moving toward flexible SOA architectures often face difficult information management and integration challenges. The master data they rely on is often stored and managed in ways that are redundant, inconsistent, inaccessible, non-standardized, and poorly governed. Using Master Data Management (MDM), organizations can regain control of their master data, improve corresponding business processes, and maximize its value in SOA environments. Enterprise Master Data Management provides an authoritative, vendor-independent MDM technical reference for practitioners: architects, technical analysts, consultants, solution designers, and senior IT decisionmakers. Written by the IBM® data management innovators who are pioneering MDM, this book systematically introduces MDM’s key concepts and technical themes, explains its business case, and illuminates how it interrelates with and enables SOA. Drawing on their experience with cutting-edge projects, the authors introduce MDM patterns, blueprints, solutions, and best practices published nowhere else—everything you need to establish a consistent, manageable set of master data, and use it for competitive advantage. Coverage includes How MDM and SOA complement each other Using the MDM Reference Architecture to position and design MDM solutions within an enterprise Assessing the value and risks to master data and applying the right security controls Using PIM-MDM and CDI-MDM Solution Blueprints to address industry-specific information management challenges Explaining MDM patterns as enablers to accelerate consistent MDM deployments Incorporating MDM solutions into existing IT landscapes via MDM Integration Blueprints Leveraging master data as an enterprise asset—bringing people, processes, and technology together with MDM and data governance Best practices in MDM deployment, including data warehouse and SAP integration



Implementing ITIL Change and Release Management

Implementing ITIL Change and Release Management Author Larry Klosterboer
ISBN-10 9780137001330
Release 2008-12-01
Pages 240
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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3



Practical Software Architecture

Practical Software Architecture Author Tilak Mitra
ISBN-10 9780133763126
Release 2015-11-18
Pages 304
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Getting Architecture Just Right: Detailed Practical Guidance for Architecting Any Real-World IT Project To build effective architectures, software architects must tread a fine line between precision and ambiguity (a.k.abig animal pictures). This is difficult but crucial: Failure to achieve this balance often leads directly to poor systems design and implementation. Now, pioneering IBM Distinguished Engineer and Chief Technology Officer Tilak Mitra offers the first complete guide to developing end-to-end solution architectures that are “just enough”--identifying and capturing the most important artifacts, without over-engineering or excessive documentation, and providing a practical approach to consistent and repeated success in defining software architectures. Practical Software Architecture provides detailed prescriptive and pragmatic guidance for architecting any real-world IT project, regardless of system, methodology, or environment. Mitra specifically identifies the artifacts that require emphasis and shows how to communicate evolving solutions with stakeholders, bridging the gap between architecture and implementation.



Best Practices for Technical Writers and Editors Video Enhanced Edition Collection

Best Practices for Technical Writers and Editors  Video Enhanced Edition  Collection Author Francis DeRespinis
ISBN-10 9780132929660
Release 2012-04-13
Pages 1188
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Normal 0 false false false MicrosoftInternetExplorer4 A brand new collection of state-of-the-art insights for technical writers, editors, and content managers…in a convenient e-format, at a great price! Three outstanding IBM Press eBooks plus exclusive video walkthroughs help you maximize the value and effectiveness of your technical communications—in all media, for all audiences, everywhere! (Enhanced eBook) This package brings together unsurpassed IBM eBook and video resources for creating clearer, more usable, more effective technical communication. For one low price, you get three outstanding IBM Press books in industry-standard ePub format, plus exclusive video demonstrations walking through many key topics and techniques on DITA, step-by-step! The IBM Style Guide: Conventions for Writers and Editors distills IBM’s best wisdom for developing higher-quality content across all media, authors, and geographic locations. It delivers up-to-the minute guidance on topic-based writing; writing for diverse media and global audiences; organizing, structuring, and linking information; maximizing accessibility; documenting interfaces and procedures; and much more. Next, in DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA , three pioneering implementers show how to use DITA to maximize the value of technical documentation, and offer a complete roadmap for successful DITA adoption and usage. The authors answer crucial questions “official” DITA documents ignore, including: “Where do you start?” and “How do you avoid the pitfalls?” Discover proven best practices for developing effective topics, short descriptions, and content architecture, plus “in-the-trenches” solutions for ensuring quality implementations and accurate, cost-effective content conversion, including video demonstrations. Finally, Developing Quality Technical Information: A Handbook for Writers and Editors , Second Edition, presents today’s most systematic, well-proven approach to creating great documentation. Learn how to focus on the right tasks and topics; say more with fewer words; use organization to deliver faster access; streamline and improve reviews; and much more. Packed with before-and-after examples, illustrations, and checklists, this book addresses crucial topics ranging from internationalization to retrievability to visual effectiveness. Whether you’re a writer, editor, reviewer, or manager, if you want to create outstanding content, you’ll find this collection absolutely indispensable. From expert IBM and IBM Press publication professionals Francis DeRespinis, Peter Hayward, Jana Jenkins, Amy Laird, Leslie McDonald, Eric Radzinski, Laura Bellamy, Michelle Carey, Jenifer Schlotfeldt, Gretchen Hargis, Ann Kilty Hernandez, Polly Hughes, Deirdre Longo, Shannon Rouiller, and Elizabeth Wilde. Important note: Due to the incredibly rich media included in your enhanced eBook, you may experience longer than usual download times. Please be patient while your product is delivered.



Is Your Company Ready for Cloud

Is Your Company Ready for Cloud Author Pamela K. Isom
ISBN-10 9780132616201
Release 2012-06-21
Pages 384
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“This book successfully addresses the approach for adopting cloud into organizations (small and large), realizing that every application may not be a fit for a cloud environment. The writer does an excellent job of integrating cloud into the approach for an enterprise architecture and drilling down into how to evaluate cloud in its variety of implementation techniques, along with the benefits and drawbacks of each.” — Sue Miller-Sylvia, IBM Fellow and Vice President, Application Innovation Services, IBM Global Business Services Make the Right Cloud Adoption and Deployment Decisions for Your Business This is the first complete guide to cloud decision making for senior executives in both technology and non-technology roles. IBM® Global Business Services® Executive Architect Pamela K. Isom and IBM Fellow Kerrie Holley present practical business cases, vignettes, and techniques to help you understand when cloud investments make sense and when they don’t. You’ll find decision models that are anchored with practical experiences and lessons to guide your decision making, best practices for leveraging investments you’ve already made, and expert assistance with every aspect of the cloud transition. Drawing on their extensive experience working with enterprise clients, Isom and Holley show how to integrate both business and technical considerations, set the right priorities, and successfully manage everything from security and performance to governance. Whatever your company’s size, industry, or challenges, this book will help you drive maximum business value from the cloud—on your terms and on your timeline. Coverage includes Assessing the business value of a cloud adoption strategy based on 10 specific expectations Gaining more value by incorporating cloud into enterprise architecture Implementing cloud when you don’t already have an enterprise architecture Fully understanding the financial implications of cloud-based strategies and technologies Incorporating cloud in environments that have already adopted Service Oriented Architecture (SOA) Selecting components of your cloud portfolio, including elements of larger outsourced or managed solutions Governing cloud as part of your overall organizational landscape Systematically recognizing and mitigating cloud adoption risks, including security, cost, and performance Planning the transition: retiring legacy applications, transforming business processes, and selecting partners Anticipating and guiding the use of cloud business patterns, trends, and technologies



DITA for Print

DITA for Print Author Leigh W. White
ISBN-10 9781492020226
Release 2017-02-16
Pages 526
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As DITA has become more and more popular, demand has increased for tools thatcan provide high quality PDFs from DITA content. The DITA Open Toolkit providesa basic PDF capability, but nearly any real-world application will require customization.Leigh White's book, DITA for Print has become the go-to reference for building aprint customization plugin for the DITA Open Toolkit. This second edition coversOpen Toolkit, version 2, including customizing the DITA 1.3 troubleshooting topictype, localization strings, bookmarks, and the new back-cover functionality.DITA for Print is for anyone who wants to learn how to create PDFs using the DITAOpen Toolkit without learning everything there is to know about XSL-FO, XSLT, orXPath, or even about the DITA Open Toolkit itself. DITA for Print is written for nonprogrammers,by a non-programmer, and although it is written for people who have agood understanding of the DITA standard, you don't need a technical background toget custom PDFs up and running quickly.



Software Test Engineering with IBM Rational Functional Tester

Software Test Engineering with IBM Rational Functional Tester Author Chip Davis
ISBN-10 0137000669
Release 2009
Pages 671
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The indispensable resource for all automated testing practitioners and managers using IBM Rational Functional Tester • •Provides solutions for all the key challenges companies face in automating testing with IBM Rational Functional Tester. •Brings together everything from testing code to best practices - packed with examples drawn from real testing environments. •Written by a team of IBM's most experienced automated testing experts. •The first book focused on testing using Rational tools. Automated software testing is rapidly becoming indispensable, especially in development environments that are increasingly relying on iterative and agile development methods. However, to gain the full benefits of testing automation, testing teams need to understand it far more deeply than they normally do - and they need a deep understanding of their testing tools, as well. For thousands of organizations using IBM Rational Functional Tester (a key part of the Rational Unified Process), this book brings together all the expert insight and real-world solutions that are needed to succeed. Eight of IBM Rational's leading testing experts begin by systematically introducing IBM Rational Functional Tester. They cover issues ranging from licensing and installation through architecture, building testing environments and test harnesses, configuring applications for testing, creating test scripts, setting runtime options, and much more. Next, they move on to advanced techniques, covering tasks ranging from setting mouse delays and creating custom verification points to working with TestObjects. This book thoroughly address both the technical and non-technical challenges facing implementers and users. The authors present everything from high-level automated testing best practices to reusable code snippets drawn from their decades of experience with IBM Rational testing products.



DITA for Practitioners Volume 1

DITA for Practitioners Volume 1 Author Eliot Kimber
ISBN-10 9781457182464
Release 2012-04-15
Pages 350
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DITA expert Eliot Kimber takes you inside the DITA XML standard, explaining the architecture and technology that make DITA unique. Volume 1 of his two-volume exploration of DITA starts with a hands-on explanation of end-to-end DITA processing that will get you up and running fast. Then, he explores the DITA architecture, explaining maps and topics, structural patterns, metadata, linking and addressing, keys and key references, relationship tables, conditional processing, reuse, and more. DITA for Practitioners Volume 1: Architecture and Technology is for engineers, tool builders, and content strategists: anyone who designs, implements, or supports DITA-based systems and needs a deeper understanding of DITA technology. Kimber's unique perspective unwraps the puzzle that is DITA, explaining the rationale for its design and structure, and giving you an unvarnished, detailed look inside this important technology.