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Judgment on the Front Line

Judgment on the Front Line Author Chris DeRose
ISBN-10 9781101561713
Release 2012-10-11
Pages 288
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Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care



Succession

Succession Author Noel M. Tichy
ISBN-10 9780698151666
Release 2014-11-13
Pages 448
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Noel Tichy has been the trusted adviser on management succession to companies including Royal Dutch Shell, Nokia, Intel, Ford, and Mercedes Benz. Succession distills his decades of experience and provides a practical framework for building effective transition pipelines - for multi-billion dollar conglomerates, family businesses or anything in between. Through revealing case studies - like Hewlett Packard, IBM, Yahoo and P&G - Tichy examines why some companies fail and others succeed in training and sustaining the next generation of senior leaders. He highlights the all too common mistakes that can generate embarrassing headlines and threaten survival. And he puts leadership development and succession where they belong: at the top of every leader's agenda.



Management Education

Management Education Author Thomas Klikauer
ISBN-10 9783319407784
Release 2016-11-23
Pages 313
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Written in the tradition of the Frankfurt School of critical theory, this book develops a practical theory designed to humanise management education. Inevitably encountering deeply authoritarian business schools, the author sets the rigidity of curriculum against a student-centred approach found in Honneth’s concept of recognition and the Habermasian concept of communicative action. Management Education outlines measures for preventing Managerialism from colonising learning spaces that would prevent the practice of emancipatory learning from flourishing. The aim of the book is to allow students and teachers of business schools to create learning inside an education system based on humanity.



Don t Bullsh t Yourself

Don t Bullsh t Yourself Author Jon Taffer
ISBN-10 9780735217010
Release 2018-03-13
Pages 224
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New York Times Bestseller and Wall Street Journal Bestseller! Bar Rescue's Jon Taffer presents a new guide to getting what you want in life and business--to stop making excuses so you can get back to winning. During his many years as an entrepreneur, consultant, and star of the Paramount Network's hit show Bar Rescue, Jon Taffer has witnessed the destruction that results when people bullsh*t themselves. Excuses are the root cause of nearly every business and personal problem, but fortunately, Jon knows how to fix your excuse habit for good. This book is almost as good as having Jon in your face on Bar Rescue, telling you the hard truths you've been avoiding. Don't Bullsh*t Yourself! is Jon Taffer's brutally honest, no-nonsense guide to help you kick those excuses to the curb. If you can stop bullsh*tting yourself and address your real issues, you will gain the power to turn your life around completely. Taffer breaks excuses down into six major categories, illustrating them with real-life examples such as Marcus Luttrell, the lone survivor of a SEAL team mission in Afghanistan who barely escaped Taliban territory, and Christine King, founder and CEO of Your Best Fit, who, despite being paralyzed in a horrific boating accident, went on to build a successful fitness company. These inspiring stories, combined with Taffer's own experiences, will give you the confidence to identify and face your own excuses head-on. It's Taffer Time! Time to stop bullsh*tting yourself and start crushing it!



The 5C Leader

The 5C Leader Author W. James Weese Ph.D.
ISBN-10 9781480865044
Release 2018-09-10
Pages 272
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Some leaders make it look easy. Others who have every opportunity to lead effectively make it appear impossible. One thing is certain with leadership: People notice it when it is absent. W. James Weese, a professor of leadership at one of Canadas top universities, advances the concept of leadership in his exciting book. In doing so, he argues that the best leaders exhibit 5C qualities: credibility, compelling vision, charismatic communicator, contagious enthusiasm, and culture builder. He explores how leaders can effectively: energize colleagues to solve problems; engage as a partner and a participant in the leadership process; develop a community of leaders committed to a clear vision; and open the way to greater clarity, alignment, and effectiveness. The author provides a thorough overview and theoretical grounding for each of his 5Cs in addition to exercises and a diagnostic tool so readers can assess their leadership strengths and areas for development. Discover the foundational components you must cultivate to inspire others, overcome challenges, and achieve results with the lessons outlined in The Five C Leader.



Uplifting Leadership

Uplifting Leadership Author Andy Hargreaves
ISBN-10 9781118921340
Release 2014-06-04
Pages 240
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What does it take to do more with less? How can you do better than before, or better than others? How do you turn losses into wins, or near-bankruptcy into strong profitability, or abject failure into stellar success? The power of uplift enables any organization to do more with less, beat the competition, and perform better than ever. Leaders who uplift their employees' passions, intellects, and commitments produce remarkable results. Based on original research from a seven-year global study, Uplifting Leadership reveals how leaders from diverse organizations inspired and uplifted their teams' performance. Distilling the six common characteristics of leaders at high-performing organizations across business, sports, and education, authors Andy Hargreaves, Alan Boyle, and Alma Harris explore the nature of uplift, its impact on performance, and the ways to achieve it within and beyond an organization's walls, revealing how leaders: Identify and articulate an inspiring dream that is coherently connected to the best of what the organization has been before Pursue that dream at a sustainable pace without squandering resources, incurring excessive debt, or burning people out Forge paths of innovation and improvement that others have overlooked or rejected Monitor progress by using metrics and indicators in a mindful and meaningful way Build teams that naturally pull people into change rather than pushing them through it Featuring case studies of organizations as diverse as Shoebuy.com, Fiat, Dogfish Head Craft Brewery, Marks & Spencer, Cricket Australia, Burnley Football Club, and the Vancouver Giants, as well as world-leading educational systems, Uplifting Leadership provides tools for leaders to incorporate these performance-driving strategies into their own. For leaders who want their people to try harder, transform what they do, reach for a higher purpose, and stay resolute and resilient when opposing forces threaten to defeat them, Uplifting Leadership provides a path to better performance across any organization.



Judgment

Judgment Author Noel M. Tichy
ISBN-10 9781101216545
Release 2007-11-08
Pages 400
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“With good judgment, little else matters. Without it, nothing else matters.” Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflicting demands, the quality of a leader’s judgment determines the fate of the entire organization. That’s why judgment is the essence of leadership. Yet despite its importance, judgment has always been a fairly murky concept. The leadership literature has been conspicuously quiet on what, exactly, defines it. Does judgment differ from common sense or gut instinct? Is it a product of luck? Of smarts? Or is there a process for making consistently good calls? Noel Tichy and Warren Bennis have each spent decades studying and teaching leadership and advising top CEOs such as Jack Welch and Howard Schultz. Now, in their first collaboration, they offer a powerful framework for making tough calls when the stakes are high and the right path is far from obvious. They show how to recognize the critical moment before a judgment call, when swift and decisive action is essential, and also how to execute a decision after the call. Tichy and Bennis bring their three-dimensional model to life with interviews with world-class leaders who have thrived or suffered because of their judgment calls. These stories include: • Jeff Immelt, CEO of General Electric, whose judgment to grow through research and development transformed GE into the world’s premier technology growth company. • Joel Klein, chancellor of the New York City Department of Education, who made tough calls about teachers, students, and parents while turning around a troubled school system. • Jim McNerney, CEO of Boeing, whose strategic judgment helped him reinvigorate his company and restore a culture of trust and respect. • The late general Wayne Downing, who found an unexpected opportunity in the midst of crisis when he led the Special Operations raid to capture Manuel Noriega. • A. G. Lafley, CEO of Procter & Gamble, who bet $57 billion to purchase Gillette and reinvent his company. • Brad Anderson, CEO of Best Buy, who made the call to commit totally to a customer-centric strategy and led his people to execute it. Whether you’re running a small department or a global corporation, Judgment will give you a framework for evaluating any situation, making the call, and correcting if necessary during the execution phase. It will show you how to handle the overlapping domains of people, strategy, and crisis management. And it will help you teach your entire team to make the right call more often. No organization can afford to neglect this crucial discipline—and no previous book has ever brought it into such clear focus. From the Hardcover edition.



Smart Trust

Smart Trust Author Stephen M.R. Covey
ISBN-10 9781451652178
Release 2013-09-03
Pages 320
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Builds on the philosophies introduced in the best-selling The Speed of Trust to counsel professionals on how to promote trustworthy relationships in a time of extreme distrust, sharing hundreds of international examples about individuals, teams and organizations that have reaped the benefits of establishing trust in their business dealings.



Founding Rivals

Founding Rivals Author Chris DeRose
ISBN-10 9781621570714
Release 2013-05-20
Pages 304
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Explores how the 1789 congressional election between two future presidents with differing views on the Constitution and the Bill of Rights influenced the destiny of the United States.



Delight Your Customers

Delight Your Customers Author Steve Curtin
ISBN-10 9780814432822
Release 2013-07-19
Pages 208
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Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.



The Speed of Trust

The Speed of Trust Author Stephen M. R. Covey
ISBN-10 1847392717
Release 2008
Pages 354
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The Speed of Trust has been writing in one form or another for most of life. You can find so many inspiration from The Speed of Trust also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Speed of Trust book for free.



The 48 Laws Of Power

The 48 Laws Of Power Author Robert Greene
ISBN-10 9781847651341
Release 2010-09-03
Pages 463
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'Machiavelli has a new rival, and Sun-tzu had better watch his back' - New York Times Robert Greene's laws are now famous: Law 1: Never outshine the master. Law 2: Never put too much trust in friends; learn how to use enemies. Law 3: Conceal your intentions. Law 4: Always say less than necessary. At work, in relationships, on the street or on the 6 o'clock News: the 48 Laws apply everywhere. For anyone with an interest in conquest, self-defence, wealth, power or simply being an educated spectator, The 48 Laws of Power is one of the most useful and entertaining books ever; it 'teaches you how to cheat, dissemble, feign, fight and advance your cause in the modern world.' (Independent on Sunday). Robert Greene will teach you the distilled wisdom of the masters - illustrated through the tactics, triumphs and failures from Elizabeth I to Henry Kissinger on how to get to the top and stay there. Wry, ironic and clever, this is an indispensable and witty guide to power. The perfect gift book for the power-hungry (and who doesn't want power?); this is the Concise Edition of an international bestseller. From the internationally bestselling author of Mastery, The Art Of Seduction, and The 33 Strategies Of War.



The 7 Habits of Highly Effective People

The 7 Habits of Highly Effective People Author Stephen R. Covey
ISBN-10 9781633533103
Release 2016-01-01
Pages 393
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Stephen R. Covey's the 7 Habits of Highly Effective People - Interactive Edition explains through infographics, videos and excerpts of teachings the philosophy that has revolutionized life management. For 25 years, Stephen R. Covey’s step-by-step lessons have helped millions from all walks of life lead successful and satisfying lives. A new condensed and transformed interactive edition of Stephen R. Covey’s most famous work, supported with videos, explanatory infographics, self-tests and more, is here to continue those valuable lessons.



Control Your Destiny or Someone Else Will

Control Your Destiny or Someone Else Will Author Noel M. Tichy
ISBN-10 0060753838
Release 2005-04-05
Pages 720
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Acknowledged as the outstanding business leader of the late twentieth century, Jack Welch made General Electric one of the world's most competitive companies. This dynamic CEO defined the standard for organizational change, creating more than $400 billion in shareholder value by transforming a bureaucratic behemoth into a nimble, scrappy winner in the global marketplace. Here, Tichy and Sherman extract the enduring leadership lessons from the revolution Welch wrought at GE. Of these, the most essential is the limitless power of learning. Leadership has its mysteries, but it is a skill that anyone can acquire and enhance. Above all, great leaders select great people and lure them into an endless process of learning and adaptation. Jack Welch's Six Rules Control your destiny or someone else will. Face reality as it is, not as it was, or as you wish it were. Be candid with everyone. Don't manage, lead. Change before you have to. If you don't have a competitive advantage, don't compete.



A Slice of Trust

A Slice of Trust Author
ISBN-10 9781423621195
Release 2011
Pages
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A Slice of Trust has been writing in one form or another for most of life. You can find so many inspiration from A Slice of Trust also informative, and entertaining. Click DOWNLOAD or Read Online button to get full A Slice of Trust book for free.



Beowulf

Beowulf Author
ISBN-10 9780141393674
Release 2013-11-07
Pages 208
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Part of a new series Legends from the Ancient North, Beowulf is one of the classic books that influenced JRR Tolkien's The Hobbit and The Lord of the Rings 'So the company of men led a careless life, All was well with them: until One began To encompass evil, an enemy from hell. Grendel they called this cruel spirit...' J.R.R. Tolkien spent much of his life studying, translating and teaching the great epic stories of northern Europe, filled with heroes, dragons, trolls, dwarves and magic. He was hugely influential for his advocacy of Beowulf as a great work of literature and, even if he had never written The Hobbit and The Lord of the Rings, would be recognised today as a significant figure in the rediscovery of these extraordinary tales. Legends from the Ancient North brings together from Penguin Classics five of the key works behind Tolkien's fiction.They are startling, brutal, strange pieces of writing, with an elemental power brilliantly preserved in these translations.They plunge the reader into a world of treachery, quests, chivalry, trials of strength.They are the most ancient narratives that exist from northern Europe and bring us as near as we will ever get to the origins of the magical landscape of Middle-earth (Midgard) which Tolkien remade in the 20th century.



Topgrading for Sales

Topgrading for Sales Author Bradford D. Smart
ISBN-10 1591842069
Release 2008
Pages 113
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A resource on how to recruit and retain talented employees draws on the philosophies of the co-author's original work, Topgrading, to present quick-read recommendations for sales managers, in a guide that covers such topics as interviewing productively, bringing out the best in moderate sales reps, and eliminating poor performers. 25,000 first printing.