Download or read online books in PDF, EPUB and Mobi Format. Click Download or Read Online button to get book now. This site is like a library, Use search box in the widget to get ebook that you want.

Off the Grid

Off the Grid Author Phillip Vannini
ISBN-10 9781135010492
Release 2014-10-30
Pages 234
Download Link Click Here

Off-grid isn’t a state of mind. It isn’t about someone being out of touch, about a place that is hard to get to, or about a weekend spent offline. Off-grid is the property of a building (generally a home but sometimes even a whole town) that is disconnected from the electricity and the natural gas grid. To live off-grid, therefore, means having to radically re-invent domestic life as we know it, and this is what this book is about: individuals and families who have chosen to live in that dramatically innovative, but also quite old, way of life. This ethnography explores the day-to-day lives of people in each of Canada’s provinces and territories living off the grid. Vannini and Taggart demonstrate how a variety of people, all with different environmental constraints, live away from contemporary civilization. The authors also raise important questions about our social future and whether off-grid living creates an environmentally and culturally sustainable lifestyle practice. These homes are experimental labs for our collective future, an intimate look into unusual contemporary domestic lives, and a call to the rest of us leading ordinary lives to examine what we take for granted. This book is ideal for courses on the environment and sustainability as well as introduction to sociology and introduction to cultural anthropology courses.



Customer Experience Management for Water Utilities

Customer Experience Management for Water Utilities Author Peter Prevos
ISBN-10 9781780408668
Release 2017-10-15
Pages 220
Download Link Click Here

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.



In Solidarity

In Solidarity Author Lisa Tillmann
ISBN-10 9781317678083
Release 2014-12-05
Pages 230
Download Link Click Here

In Solidarity: Friendship, Family, and Activism Beyond Gay and Straight shows what being an ally (in this case to LGBTQ+ persons and communities) requires, means, and does. Through prose, poetry, performance text, and film, the work takes readers inside relationships across sexual orientation and serves as an exemplar of activist scholarship. In Solidarity makes a unique and compelling contribution to courses on LGBTQ+ studies, sexualities, gender, identity, relationships, or the family.



Doing Public Ethnography

Doing Public Ethnography Author Phillip Vannini
ISBN-10 9781351617741
Release 2018-07-18
Pages 158
Download Link Click Here

Ethnography and qualitative research methodology in general have witnessed a staggering proliferation of styles and genres over the last three decades. Modes and channels of communication have similarly expanded and diversified. Now ethnographers have the opportunity to disseminate their work not only through traditional writing but also through aural, visual, performative, hypertext, and many diverse and creative multimodal documentation strategies. Yet, many ethnographers still feel insufficiently proficient with these new literacies and opportunities for knowledge mobilization, and they therefore still limit themselves to traditional modes of communication in spite of their desire for innovation. As university-based, community-driven and politically mandated agendas for broader knowledge transfer keep increasing worldwide, the demand for public scholarship continues to grow. Arguing for the need to disseminate innovative ethnographic knowledge more widely and more effectively, this book outlines practical strategies and tools for sharing ethnographic and qualitative research through widely accessible media such as magazines, trade books, blogs, newspapers, video, radio, and social media. Drawing from practical experiences and hands-on lessons, Doing Public Ethnography provides social scientists across all disciplines with concrete tactics for mobilizing knowledge beyond the academic realm.



Odysseas

Odysseas Author James Joyce
ISBN-10 OCLC:31136650
Release 1971
Pages 1190
Download Link Click Here

Odysseas has been writing in one form or another for most of life. You can find so many inspiration from Odysseas also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Odysseas book for free.