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Social Media

Social Media Author John Williams
ISBN-10 1530429765
Release 2016-03-08
Pages 118
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Take your business to new heights with up-to-date social media marketing How can 'Social Media: Marketing Strategies for Rapid Growth Using: Facebook, Twitter, Instagram, LinkedIn, Pinterest and YouTube' help you achieve this? Learn how to grow an engaged and supportive following on Facebook, Twitter, Instagram, Pinterest, YouTube and LinkedIn.Tell your story and get your brands message across in a way that consumers enjoy and even look forward too.Develop the skills needed to turn media consumers into paying customersLearn the key demographics of each social media platform and how to use this to your advantageLearn how to target your marketing to very specific groups of people for increased engagement and conversionLearn how to improve your bottom line with more efficient marketing and cheaper customer acquisitionTake your business or brand to the Stratosphere!Ideal for businesses of all sizes, brands and even personal pages It's time to take your social media channels to new heights. It's time to grow your business the right way. Get relevant and dominate your platforms in 2016! Grab "Social Media: Marketing Strategies for Rapid Growth Using: Facebook, Twitter, Instagram, LinkedIn, Pinterest and YouTube" now and learn how to take your business to the next level.



500 Social Media Marketing Tips

500 Social Media Marketing Tips Author Andrew Macarthy
ISBN-10 1983805912
Release 2018-01-13
Pages 220
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Updated for 2018! Always The Newest Social Media Strategy Struggling with social media marketing for business? No likes, comments and clicks, no matter what you try? Feeling overwhelmed or just don't even know where to begin? This book will help. The key to success on social media is to build a strong and consistent social media marketing plan: with ideas that drive brand awareness, attract loyal customers, and help you reach your business goals - like increasing website traffic, delivering top customer service, or making sales. And that's what you'll learn in 500 Social Media Marketing Tips. 500 Social Media Marketing Tips is your guide to social media success for business, featuring hundreds of actionable strategies for success on Facebook, Twitter, Instagram, Pinterest, YouTube, Snapchat, and more! READ 500 Social Media Marketing Tips: Essential Advice, Hints and Strategy for Business. The goal of this book is simple: I will show you how to build and grow a successful social media marketing strategy for your business. Unlike other books on the subject, 500 Social Media Marketing Tips is uncluttered and concise to ensure that you'll take away something valuable every single time you read, whether it's for five minutes at breakfast, half an hour on your commute, or all day at the weekend! You will learn: Why Every Business Needs A Social Media Marketing Strategy The Key Foundations For Every Successful Social Media Marketing Plan The Most Effective Content to Share on Social Media (And How to Make It) Hundreds of Tips to Grow Your Audience and Succeed on All The Biggest Social Networks: Facebook, Twitter, Instagram, Snapchat, Pinterest, Google+, YouTube, and LinkedIn. How to Use Blogging to Underpin and Drive your Social Media Marketing Efforts Plus: Access to Over 250 Social Media Marketing Video Tutorials and FREE Monthly Book Updates Forever (Kindle version only) Ready to Kick Start Your Social Media Marketing? Join over 80,000 people are already using 500 Social Media Marketing Tips to make the most of everything social media has to offer your business. Buy now to stop worrying and, in no time, start seeing the benefits that a strong social media strategy can deliver. Scroll to the top of the page and select the "buy now" button.



Social Media

Social Media Author Michael Richards
ISBN-10 1507764863
Release 2015-01-29
Pages 180
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Do You Want To Dominate Social Media? Have you ever wondered if there was an exact blueprint on how to dominate social media marketing? Do you want to grow your followers and your brand? Find the answers to these questions inside.Every business owner or marketing executive now agrees to the fact that their business has to adapt to social media or end up losing touch with its customers. In this book we dissect and provide you with the best proven strategies that will help you take over all aspects of Social Media.



Social Media

Social Media Author Grant Kennedy
ISBN-10 1523709146
Release 2016-01-27
Pages 176
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A Book That Actually Teaches You How to Solve the "Social Media" Puzzle? Yes - with this amazing guide, you can make sense of the vast array of opportunities in the social media sphere - and choose the ones that suit you best! In this expanded 2nd edition of Social Media: Master Social Media Marketing - Facebook, Twitter, YouTube & Instagram, you'll be taken through a step-by-step process on how to develop your web presence. This book helps you improve your marketing strategies in many ways: Increased Reach Brand Recognition Lower Marketing Costs Better Interactions with Potential Customers Higher Conversion Rates SEO Optimization and Greater Brand Loyalty Even if you're new to social media marketing, you can easily get started TODAY with Social Media: Master Social Media Marketing - Facebook, Twitter, YouTube & Instagram. This book helps you research your options, understand the many features available to you, and choose the platform that suits you best. You'll discover how to set up your accounts, find your target audience, promote your business, and reach your goals! With this essential guide, you'll learn the Dos and Don'ts of Social Media Marketing, be inspired by Social Media Marketing Success Stories, and Learn the 10 Things to Keep in Mind. You'll also gain access to the amazing 25 Tips to Social Marketing Success! Don't wait while your competition takes advantage of this valuable opportunity! Read Social Media: Master Social Media Marketing - Facebook, Twitter, YouTube & Instagram right away and take charge of your online marketing space!



Social Media

Social Media Author Andy Anderson
ISBN-10 1532913303
Release 2016-04-24
Pages 122
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A Book That Actually Teaches You How to Market Your Business in Today's Online World? Yes - You can dramatically increase your client base with this amazing book! In this Expanded 2nd Edition of Social Media: How to Skyrocket Your Business Through Social Media Marketing! Master Facebook, Twitter, YouTube, Instagram, & LinkedIn, you'll be taken through a step-by-step process on how to market your products and services on many popular sites and platforms: Facebook Twitter Instagram YouTube LinkedIn Pinterest Google+ and Tumblr! Social media marketing plays a huge role in modern business management. In this insightful book, you'll learn to build brand awareness, authority, and loyalty. You can increase your inbound website traffic, conversion rates, and market your products and services very inexpensively! Let Social Media take you by the hand and teach you many powerful methods of social media marketing, including up-and-coming options. With this thorough and insightful book, you have all the knowledge you need at your fingertips to thrive in the business world of today - and tomorrow! Don't wait another minute to grow your business to its truest potential - Read Social Media: How to Skyrocket Your Business Through Social Media Marketing! Master Facebook, Twitter, YouTube, Instagram, & LinkedIn Today! You'll be so glad you gained this essential knowledge!



Social Media

Social Media Author J. Wolf
ISBN-10 1517036674
Release 2015-08-25
Pages 148
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Go Up The Social Media Ladder. Your ultimate guide to controlling your online network. There's so much buzz going on when we hear the word Facebook, Twitter, Instagram, YouTube and LinkedIn. Almost the entire population is using these social media platform just for anything they can think off! There is something about them that holds great power to popularity and success and if you want to know the secrets to manipulating your preferred social media, then this book is for you! Social Media: Master, Manipulate, And Dominate Social Media Marketing Facebook, Twitter, YouTube, Instagram And LinkedIn contains the golden nuggets in allowing you exploit these tools and use it for your advantage. You may have all four but don't know how to really work your way up and reach your goals, well now you can change that. This Book is Divided into 2 Parts: 1.The Step by step guide to Social Marketing 2.Social Media Marketing These Will Teach You How To: Dominate Facebook Marketing Dominate YouTube Marketing Dominate Instagram Marketing Dominate Twitter Marketing Dominate LinkedIn Marketing And so much more! There's no other book like this out there in the market! The goal of this book is to help you become more acquainted with the social media of your choice. You will learn how to monitor, manage, and even monetize this whole idea! The secrets are right in from of you, so what are you waiting for?! When you read Social Media: Master, Manipulate, And Dominate Social Media Marketing Facebook, Twitter, YouTube, Instagram And LinkedIn you'll definitely be on the fast track to managing your own social media and become successful in the end! Good Luck!"



Social Media Marketing

Social Media Marketing Author Noah Gray
ISBN-10 1984909932
Release 2018-01-24
Pages 378
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Learn Social Media Marketing by Following Step by Step Instructions and Skyrocket Your Business in 2018! This book covers a lot of Social Media Platforms: Facebook Facebook Advertising Youtube Instagram Twitter Pinterest Linkedin Snapchat Reddit Tumblr Quora Goodreads Periscope Flickr Google Adwords Google+ If you are ready to improve your business through social media marketing, this book will provide you with everything you need.



Profitable Social Media Marketing

Profitable Social Media Marketing Author Tim Kitchen
ISBN-10 1519611927
Release 2015-11-30
Pages 334
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***THE #1 DIGITAL MARKETING BESTSELLER NOW UPDATED - INCLUDES IN-DEPTH INSTRUCTIONS FOR FACEBOOK & INSTAGRAM ADVERTISING*** Please Note: This Book Comes With Lifetime Email Updates And A Free Expert Review Of Your Website And Marketing With A Personalised Strategic Plan To Increase Your Business Visibility. Social Media offers businesses an unprecedented opportunity to listen, join and shape conversations between prospects and customers, free of charge. We are in an era where entire businesses are built on Instagram; kids in their bedrooms are racking up tens of millions of YouTube views; bloggers are becoming millionaires from their kitchen tables, and businesses are getting more attention from a viral video than a Super Bowl ad. But in a space that moves so fast, how can businesses keep up - let alone compete? And how do you make sure that your activity is profitable? Whether it's building a targeted fanbase, selling more of your products & services or serving customers, every piece of your social media marketing campaign should be making you money. Combining the 'holy grail' marketing principles from some of history's most successful marketers with the very latest social media strategies gives savvy businesses of all size a chance to 'do' social media in an entirely new way. Gone are the days of fumbling around in the dark. The new era is about testing, measuring and profit. From the psychological triggers that make us buy; employing social proof to stand out; using (and faking) controversy to sell more or just simply demonstrating your true competitive advantage, profitable social media marketing is here. As Head Ninja at Exposure Ninja, Tim Cameron-Kitchen has personally worked with hundreds of businesses of all shapes and sizes, and seen first hand how doing the right things on social media can transform a business. Yvonne Ivanescu came to Exposure Ninja from one of the world's highest profile marketing agencies, and brought her brand experience to help business on the front line. This book is the distillation of everything that makes a profitable campaign, laid out in step-by-step instructions for you to follow and apply to your own business - whatever your size or market. So whether you're a local plumber looking to pick up leads from Twitter, or an independent e-commerce site wanting the attention of influential bloggers, the strategies and profitable shortcuts for entrepreneur-run businesses in this book will give you a chance to compete in competitive markets where time and budget is of the essence.



Social Media

Social Media Author Jason Mcdonald, Ph.d.
ISBN-10 1540807126
Release 2016-12-01
Pages 146
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Social Media Marketing FREE Tools 2017 Edition of the Popular Social Media Marketing Toolbook Leverage ZERO COST tools to market your business on Social Media for free! FULLY updated for 2017! A best-selling social media marketing book of tools from a best-selling author on Internet marketing: Jason McDonald Social media is big - really big. Facebook has over 1 billion users, and LinkedIn has over 350 million. Today's customers go online to review sites like Yelp and Google+ to check out businesses before they engage. Whether it's on Twitter, on Instagram, on YouTube, or even Pinterest, your customers are "on" social media and they are talking about businesses, products, and services just like yours. Small businesses and large businesses alike can leverage social media for business to find amazing free marketing opportunities. FREE Tools make it better still Used by Jason McDonald in his San Francisco Bay Area courses at the Bay Area Video Coalition, AcademyX, and Stanford Continuing Studies, this fun-filled Toolbook will identify so many free tools you'll soon have your head spinning. With joy. With elation. With the smug satisfaction that while your competitors are either clueless about social media marketing or paying for high-priced tools produced by self-satisfied smarty pants, you (my friend) will be using FREE tools to create FREE marketing programs on everything from Facebook to Instagram to Pinterest to LinkedIn and more. Whatever network you've identified your customers are on, this book will help you find cool tools to make your life so easy. How easy? So easy your boss will give you a raise, or if you're the boss, you'll make so much money you'll finally take that vacation you've been dreaming about for the last seventeen years. With up-to-date information for 2017 the SOCIAL MEDIA MARKETING TOOLBOOK includes - Content Marketing - Tools to Create & Curate Content Blogs - Become a Better Blogger Facebook - Friends, Family, Fun, & Facebook Marketing LinkedIn - Schmoozito Ergo Sum Google+ - Google's Troubled Baby Pinterest - Tools to 'Pin it to Win it' Instagram - A Picture is Worth a Thousand Words Twitter - Handles, Hashtags, Retweets & Twitter YouTube - The Video Revolution Local - Local Search Engine Optimization and Social Media Email Marketing - The Rodney Dangerfield of Social Media Bookmarking - Digg it & Reddit & Delicious Viral - If Sharing is Caring, Really Sharing is Viral Tools - Social Media Management Tools Monitoring - Content and Reputation Management Tools Conferences - Real World Events for Social Media Publications - Best SMM Publications & Blogs Books - Best Books on Social Media Marketing for Business Got questions? Just Google Jason McDonald and send him an email - he's happy to help. Compare with: Social Media for Dummies, Social Media Marketing in a Day, Social Media Marketing for Dummies



Social Media for Business

Social Media for Business Author Linda Coles
ISBN-10 9780730345770
Release 2017-10-23
Pages 264
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"First edition published under the title 'Learn marketing with social media in 7 days' in 2011"--Copyright page.



Social Media Marketing For Dummies

Social Media Marketing For Dummies Author Shiv Singh
ISBN-10 9781118985359
Release 2014-11-21
Pages 432
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The fast and easy way to get the most of out social media marketing Sharing the wisdom of social media voices Shiv Singh and Stephanie Diamond on the latest approaches to social media marketing, Social Media Marketing For Dummies presents the essence of planning, launching, managing, and assessing a social media marketing campaign. In an easy-to-read style that is perfect for time-pressed marketers, this essential guide covers all the newest and time-tested trends in social media, including reaching your audience via mainstream platforms; getting social with existing web properties like a company site, blog, mobile tools, and advertising; making the most of Facebook, Twitter, Google+, LinkedIn, and others; launching a campaign and developing a voice; reaching your audience on key and niche platforms, and embracing influencers; and much more. Social media marketing is a highly-effective way to make a big bang without spending big bucks—and it's an easy, way to enlarge your audience, reach your customers, and build your business. With the indispensable tools in this new edition of Social Media Marketing For Dummies, you'll find everything you need to make the most of low-cost, timely online marketing strategies that resonate with consumers and make your brand and business viable in a saturated market. Gives you an overview of your social media marketing choices Covers giving social license to employees and metrics Provides the latest trends in social media marketing Includes tips on creating a social media marketing campaign, avoiding common mistakes, and key resources If you're a busy marketer, small business owner, or entrepreneur looking to reach new markets with social media marketing initiatives, this hands-on, friendly guide has you covered.



Social Media Marketing All in One For Dummies

Social Media Marketing All in One For Dummies Author Jan Zimmerman
ISBN-10 9781119329923
Release 2017-04-18
Pages 744
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The bestselling social media marketing book Marketing your business through social media isn't an option these days—it's absolutely imperative. In this new edition of the bestselling Social Media Marketing All-in-One For Dummies, you'll get comprehensive, expert guidance on how to use the latest social media platforms to promote your business, reach customers, and thrive in the global marketplace. Social media continues to evolve at breakneck speed, and with the help of this guide, you'll discover how to devise and maintain a successful social media strategy, use the latest tactics for reaching your customers, and utilize data to make adjustments to future campaigns and activities. Plus, you'll find out how to apply the marketing savvy you already have to the social media your prospects are using, helping you to reach—and keep—more customers, make more sales, and boost your bottom line. Includes the latest changes to Facebook, Twitter, Pinterest, LinkedIn, YouTube, and more Offers tips for engaging your community and measuring your efforts Explains how to blend social media with your other online and offline marketing efforts Shows you how to leverage data to learn more about your community Don't get left behind! Let this book help you get the most from every minute and dollar you spend on marketing.



Social Media Marketing 2017

Social Media Marketing 2017 Author Jason Mcdonald, Ph.d.
ISBN-10 1539598144
Release 2016-10-17
Pages 280
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UPDATED: 2017 Edition of the SOCIAL MEDIA MARKETING WORKBOOK! NEW for 2017 - Videos - follow Jason step-by-step in companion video trainings. These make it easier than ever to master the mystery of social media marketing Extensive Worksheets - downloadable PDFs walk you thru step-by-step how to research, set up, and optimize your social media profiles PLUS how to create a strategic posting strategy. Social Media Marketing Explained - an easy-to-use, step-by-step guide for small business owners and marketers. Covers the Main Networks - Facebook marketing, Twitter marketing... YouTube, LinkedIn, and Pinterest plus bonus chapter on Yelp / Google Local and review marketing. A best-selling social media marketing book from a best-selling author on Internet marketing: Jason McDonald Social media is big - really big. Facebook has over 1 billion users, and LinkedIn has over 350 million. Today's customers go online to review sites like Yelp and Google+ to check out businesses before they engage. Whether it's on Twitter, on Instagram, on YouTube, or even Pinterest, your customers are "on" social media and they are talking about businesses, products, and services just like yours. Small businesses and large businesses alike can leverage social media for amazing free marketing opportunities. If you know how... you can market on social media effectively. But do you know how? Or are you confused, befuddled, lost, or just spinning your wheels while your competitors blast ahead on Facebook or Twitter, LinkedIn or Pinterest, YouTube or Yelp? Enter the Social Media Marketing Workbook 2017, your step-by-step book / workbook / guide on how to market your business on social media. With up-to-date information for 2017 on how to market on all of the major social media platforms, the Social Media Marketing Workbook includes SOCIAL MEDIA MARKETING - an easy explanation of what social media marketing really is, and how to "think" about social media marketing. PLATFORM MARKETING STEP-BY-STEP - an explanation of: Facebook Marketing - Facebook for Business LinkedIn Marketing - LinkedIn for Business Twitter Marketing - Twitter for Business YouTube Marketing - YouTube for Business Pinterest Marketing - Pinterest for Business Yelp / Local - Marketing via Yelp, Google+ and other local review sites Epilogue - the "new" kids on the block of Snapchat and Instagram POSTING STRATEGY - creating great content is the first step, and knowing how to post it is the second. The SOCIAL MEDIA MARKETING WORKBOOK explains how to find other people's content to share and how to create your own content as well as how to OPTIMIZE and PROMOTE your social media efforts. FREE SOCIAL MEDIA MARKETING TOOLS - as part of Jason's SOCIAL MEDIA TOOLBOOK, you get complete access to hundreds of FREE social media tools as well - a $29.99 value! INCREDIBLE WORKSHEETS AND VIDEOS - let Jason guide you step-by-step to success at social media. Social Media Marketing Worksheets This isn't a fancy book on social media marketing 2017. This isn't a pie-in-the-sky book. This is a practical hands-on book, with links not only to free tools but to step-by-step worksheets. By the end of the book, you'll have a social media marketing plan ready for your business AND specific plans for each medium that makes sense for you (e.g., Facebook, Yelp, Twitter, etc.). Got questions? Just Google Jason McDonald and send him an email - he's happy to help. Compare with: Social Media for Dummies, Social Media Marketing in a Day, Social Media Marketing for Dummies, The Art of Social Media (Guy Kawasaki), and Chaos Monkeys (Antonio Garcia Marquez).



Social Media Marketing

Social Media Marketing Author Mark Smith
ISBN-10 1976544343
Release 2017-09-26
Pages 194
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Create Amazing Business Opportunities And Reach More Followers Using the Power of The Social Media! This Box Set Includes 3 Books - Facebook Marketing, Youtube Marketing, Instagram Marketing **Facebook Marketing** The book holds your hand and helps you traverse the landscape of Facebook by offering you tons of actionable, tested and result-oriented tactics. It's all presented in an easy to understand and straightforward manner. Here are some of the things you can take away from the book: How to Build An Effective Business Page Step by Step Guide to Creating and Running Winning Facebook Ad Campaigns 4 Ways To Make Money From The Goldmine Called Facebook How to Leverage the Power of Facebook Groups 13 Killer Strategies for Building Engagement And much more ... **Youtube Marketing** While there are a lot of great places to market your business, none are as successful as YouTube. It provides you a platform for making videos, which can be a great way to connect and provide benefits to your customers. No matter what kind of product you are working with, creating your own YouTube channel and making it part of the mix will make a big difference in how successful you are. Some of the things that we will discuss in this book about marketing on YouTube include: Getting started with YouTube Doing your first video Understanding your audience Providing value to the audience Tips and strategies for you channel How to use a conversion video to upsell your product Promoting your videos Creating your own AdWords campaign Using YouTube Analytics to track your performance YouTube is one of the best platforms to use when it comes to marketing your company. It allows you to become really creative and come up with a way to form meaningful relationships **Instagram Marketing** Do you want to increase your sales now with very little work? Do you want to increase your visibility and have many people see what your company has to offer? You are able to do all of this even if you do not have experience with any social media website! Inside you will find The way you can create an Instagram account just for your business - no personal accounts required! The connections that Instagram Business has with other social media websites and how you can hook new potential customers through this benefit! How to get started with Instagram Business - using free posting advertisements, paid advertisements that target those who seem to like your product, and even live stories that those in your town can look at and get interested by! The best ways to connect to all of your followers - by liking and commenting on the same posts they are and following them, you can make new friends who will help you promote your business! Everything you need to get started with Instagram Business and how to figure out the demographics of the people who like your product The basics of hashtagging and how that increases your profit How to edit photos and videos to perfection! You will learn the basics of professional programs and know how to make ads that make the eyes pop! Quick and easy ways to ensure that you are presented as a better candidate online than any of your competitors! And more... Money doesn't grow on trees, so don't sit there and wait! Start by taking this Box Set! We promise that you will not regret it!



The Art of Social Media

The Art of Social Media Author Guy Kawasaki
ISBN-10 9781591848073
Release 2014
Pages 196
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"A bottom-up strategy [intended] to produce a focused, thorough, and compelling presence on the most popular social-media platforms ... [guiding] you through steps to build your foundation, amass your digital assets, optimize your profile, attract more followers, and effectively integrate social media and blogging"--Amazon.com.



Social Media

Social Media Author Fbb Publications
ISBN-10 1539993450
Release 2016-11-08
Pages 136
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The Modern Marketing Game Has Changed In today's world, there are more than 2.3 billion active Social Media users around the globe. The audience of Facebook, Instagram and Snapchat has surpassed traditional media such as television and radio. Will You Change With It? As Charles Darwin said; it is not the strongest or the most intelligent who will survive but those who can best manage change. As society continues to evolve and become more digital and interconnected on varying platforms, it is essential that your brand is represented in the social media sphere. How this Book will Equip You to Build Your Brand on Social Media in 2017 You'll get up-to-date information on what's working and what's not It will give you clarity about social media marketing You will learn success secrets from some of the biggest brands today You'll get practical tips that can be implemented right away You will discover how to benefit from the new social media channels to get a first mover advantage Here is a Glimpse of What You Will Learn Within the Book Why Companies Need Social How to Measure Success & Social Media Metrics Search Engine Optimization & Social Media Marketing General Tips for Social Media Do's and Don'ts to Interacting with Your Followers on Social Media How Social Influencers Can Grow Your Business and which One to Pick The Importance of Organic Content When You Should Use Paid Traffic Cause-related Marketing How to Find Out Which Platform is Best for You By Looking at the Demographics How to Use Facebook to Grow Your Business How to Optimize your Facebook page for SEO and like How Often to Post On The Various platforms How to Use Instagram to Grow Your Business Ways that You Can Use Twitter to Create Brand Awareness The Culture of Snapchap as well as Advertising on Snapchat How to Use Pinterest To Grow Your Business The Best Way to Rank Your Videos on Youtube that Most People are Missing How to Use LinkedIn and Google Plus to Build Your Brand The Best Post Type to Use on Tumblr Viral Marketing and What You Can Learn From The Best Brands A Step By Step Process to Creating Your Social Media Strategy Amongst Many More Things Scroll to the top of the page and select the Add to Cart button now



Social Media ROI

Social Media ROI Author Olivier Blanchard
ISBN-10 0132678020
Release 2011-02-22
Pages 350
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Use Social and Viral Technologies to Supercharge Your Customer Service! Use this book to bring true business discipline to your social media program and align with your organization’s goals. Top branding and marketing expert Olivier Blanchard brings together new best practices for strategy, planning, execution, measurement, analysis, and optimization. You will learn how to define the financial and nonfinancial business impacts you are aiming for--and achieve them. Social Media ROI delivers practical solutions for everything from structuring programs to attracting followers, defining metrics to managing crises. Whether you are in a startup or a global enterprise, this book will help you gain more value from every dime you invest in social media. You’ll learn how to: Align social communications with broader business goals and functions Plan for effective performance measurement Establish clarity of vision, purpose, and execution Implement guidelines and operations for effectively managing social media Get started by “listening before talking” Integrate social media into long-term marketing programs, short-term campaigns, and brand initiatives Use social media to deliver real-time, optimized customer support Leverage mobility and the “on-the-fly” social media culture Measure FRY (Frequency, Reach, and Yield) Includes a foreword by Brian Solis.