Download or read online books in PDF, EPUB and Mobi Format. Click Download or Read Online button to get book now. This site is like a library, Use search box in the widget to get ebook that you want.

The Cornell School of Hotel Administration on Hospitality

The Cornell School of Hotel Administration on Hospitality Author Michael C. Sturman
ISBN-10 9781118016268
Release 2011-03-31
Pages 512
Download Link Click Here

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations



The Cornell School of Hotel Administration on Hospitality

The Cornell School of Hotel Administration on Hospitality Author Michael C. Sturman
ISBN-10 9780470554999
Release 2011-04-26
Pages 500
Download Link Click Here

Cornell's book contains all of the best practices and hospitality management strategies they teach to their students, so that anyone who needs to utilize hospitality skills in their business can succeed. The book will be divided into four sections: 1. Managing Your Career in the Hospitality Industry: Jobs in the Hospitality Industry require certain knowledge, skills, abilities, and personal characteristics and love of the job for potential to move up the organizational ladder. This section of the books shares Cornell's knowledge of the educational and personal development that has worked to create successful careers in the Hospitality Industry. 2. Success at Property Operations: Any successful hospitality operation (hotel or restaurant, chain or independent, low-cost provider or luxury establishment) requires a well-performing individual operation. This section shares the knowledge Cornell's School of Hotel Administration has gained from its studies of all aspects of how an individual business unit can succeed, including aspects of operations, human resources, marketing, and information management. 3. Success at the Corporate Office: The requirements for success when managing a chain of establishments are very different than when managing any single property. At the corporate office, you need to choose the right strategy, manage your brand, coordinate information, control costs, and implement the right systems to achieve success at multiple locations simultaneously. This section highlights some of the major areas that require attention to successfully manage a set of properties, and provides guidance as to what research and experience has shown can enhance your likelihood of operating a successful multi-unit company. 4. Success as a Business Owner: In this industry, owners receive cash flows by owning hotel, restaurant, and other types of hospitality businesses, by owning the real estate underlying these fixed-location businesses, and by owning both. Simply entering this growth industry presents the opportunity for wealth creation; but competitive market conditions require that owners take well-conceived actions to earn excess returns on their investments. This section of the book informs about the actions available to owners for wealth creation; and, because in many important components of the hospitality industry, control of the business operations have become increasingly separated by contract from ownership of the real estate, the chapters in this section emphasize the profitable actions of hospitality real estate owners who hold the rights to the residual cash flows.



The Cornell School of Hotel Administration on Hospitality

The Cornell School of Hotel Administration on Hospitality Author Michael C. Sturman
ISBN-10 1118016262
Release 2011-03-31
Pages 512
Download Link Click Here

The Cornell School of Hotel Administration on Hospitality has been writing in one form or another for most of life. You can find so many inspiration from The Cornell School of Hotel Administration on Hospitality also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Cornell School of Hotel Administration on Hospitality book for free.



The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy

The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy Author Cathy A. Enz
ISBN-10 9781412905909
Release 2010-07-14
Pages 1080
Download Link Click Here

This state-of-the-art handbook approaches the topics of hospitality strategy with an emphasis on immediate application of ideas to current practice. Top hospitality scholars make original contributions with the inclusion of senior level executives input, insights and current best practices. By incorporating the latest research and thinking on various strategic topics with the commentary and insights of successful executives this handbook blends cutting edge ideas and comprehensive reviews of the subject with innovative illustrations and examples from practice. The strength of the handbook is its combination of academic rigour and hospitality application. The handbook will have a clear reference orientation and focus on key topical issues and problem of interest to practitioners and advanced students of hospitality strategy.



Hospitality Branding

Hospitality Branding Author Chekitan Dev
ISBN-10 9780801465260
Release 2012-11-20
Pages 192
Download Link Click Here

In recent years the brand has moved squarely into the spotlight as the key to success in the hospitality industry. Business strategy once began with marketing and incorporated branding as one of its elements; today the brand drives marketing within the larger hospitality enterprise. Not only has it become the chief means of attracting customers, it has, more broadly, become the chief organizing principle for most hospitality organizations. The never-ending quest for market share follows trend after trend, from offering ever more elaborate and sophisticated amenities to the use of social media as a marketing tool-all driven by the preeminence of the brand. Chekitan S. Dev's Hospitality Branding brings together the most important insights from the author's many years of research and experience, all in a single volume. Skillfully blending the knowledge of recent history, the wisdom of cutting-edge research, and promise of future trends, this book offers hospitality organizations the advice they need to survive and thrive in today's competitive global business environment.



Hotel Management and Operations

Hotel Management and Operations Author Michael J. O'Fallon
ISBN-10 9780470177143
Release 2011
Pages 494
Download Link Click Here

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.



Four Seasons

Four Seasons Author Isadore Sharp
ISBN-10 1591842441
Release 2009
Pages 302
Download Link Click Here

A founder of the Four Seasons hotels shares the philosophy and values that he credits with his brand's success, recounting his rise from a disadvantaged child of immigrant parents while describing his commitment to superior design, quality amenities, and excellent service.



Valuation of Hotels for Investors

Valuation of Hotels for Investors Author David Harper
ISBN-10 9781136147654
Release 2013-11-26
Pages 208
Download Link Click Here

This book provides detailed, up-to-date knowledge that will help property professionals become successful in the hotel market. The book includes a range of valuation practices and shows the reader the most effective way to read, manage and work their way through this highly competitive market. The author focuses on current methodology and practice within the hotel market, the market trends and legalities which will change or amplify those practices, and further sets out property investment options with real examples.



Revenue Management for the Hospitality Industry

Revenue Management for the Hospitality Industry Author David K. Hayes
ISBN-10 9781118136928
Release 2010-10-19
Pages 528
Download Link Click Here

Revenue Management for the Hospitality Industry is filled with practical examples and best practices on the topic of revenue management, a critical aspect of the industry. Through numerous revenue management examples from the hospitality industry and a running case example throughout the book, students will discover how they can incorporate revenue management principles and best practices. The core of revenue management of a hospitality organisation is to, as the authors explain, "charge the right price, to the right customer, for the right product, through the right channel, at the right time." The book is intended for students with prior knowledge and understanding of the hospitality industry, and will explain what they need to know and how to be successful.



The Heart of Hospitality

The Heart of Hospitality Author Micah Solomon and Foreword by Herve Humler
ISBN-10 9781590793794
Release 2016-09-05
Pages
Download Link Click Here

The Heart of Hospitality has been writing in one form or another for most of life. You can find so many inspiration from The Heart of Hospitality also informative, and entertaining. Click DOWNLOAD or Read Online button to get full The Heart of Hospitality book for free.



Hotel Design Planning and Development

Hotel Design  Planning and Development Author Richard H. Penner
ISBN-10 9781135140885
Release 2013-05-07
Pages 420
Download Link Click Here

Hotel Design, Planning and Development presents the most significant hotels developed internationally in the last ten years so that you can be well-informed of recent trends. The book outlines essential planning and design considerations based on the latest data, supported by technical information and illustrations, including original plans, so you can really study what works. The authors provide analysis and theory to support each of the major trends they present, highlighting how the designer’s work fits into the industry's development as a whole. Extensive case studies demonstrate how a successful new concept is developed. Hotel Design, Planning and Development gives you a thorough overview of this important and fast-growing sector of the hospitality industry.



Hotel Asset Management

Hotel Asset Management Author Greg Denton
ISBN-10 0133144453
Release 2013-03-27
Pages 402
Download Link Click Here

Hotel Asset Management has been writing in one form or another for most of life. You can find so many inspiration from Hotel Asset Management also informative, and entertaining. Click DOWNLOAD or Read Online button to get full Hotel Asset Management book for free.



Hotel Finance

Hotel Finance Author Anand Iyengar
ISBN-10 0195694465
Release 2008
Pages 311
Download Link Click Here

Hotel Finance is a comprehensive textbook, designed especially for the students of Hotel Management. The book explores theoretical financial concepts relevant to the hospitality organizations, such as Financial Analysis and Planning, Management of Working Capital, Capital Budgeting, Long Term Financing for Hospitality Organizations in detail. The book imparts a good understanding of financial principles to the students of hospitality studies and discusses issues related to the changes in the financial environment affecting the hospitality business. The book has a lot of case studies, which have been taken from the hospitality industry. The problems and illustrations are also directed at the application of the principles of finance to the hospitality business. Each chapter contains adequate self-test questions that serve as checkpoints for students to assess their level of understanding.



The Integrity Dividend

The Integrity Dividend Author Tony Simons
ISBN-10 0470445211
Release 2008-10-14
Pages 256
Download Link Click Here

Corporate and government scandals continue to deepen our mistrust of leaders. While credibility is the foundation of effective leadership, most leaders struggle, and sometimes fail, to align their words and their actions. Now for the first time, leadership expert Tony Simons has measured the bottom-line value of business leaders who live by their word and actually do what they say they are going to do. In The Integrity Dividend, Tony Simons shows how leaders? personal integrity drives the profitability and overall success of their organization. This groundbreaking book is based in on solid research and reveals that businesses led by managers of higher integrity enjoy deeper employee commitment, lower turnover, superior customer service, and substantially higher profitability. This improved performance is the integrity dividend. Simons conducted dozens of focus groups, surveyed thousands of employees, collected financial and operational numbers, and interviewed over 100 senior executives and executive coaches. The book lays out the research clearly and provides proven tools for managing common integrity challenges. It offers guidance for building individual credibility and for creating an organizational culture of integrity and accountability. Throughout, Simons uses real-world insight and stories drawn from senior executives, line managers, and coaches. The Integrity Dividend is a fresh view of leadership at a time when it is most needed.



How to Run a Great Hotel

How to Run a Great Hotel Author Enda M. Larkin
ISBN-10 1845283465
Release 2009
Pages 246
Download Link Click Here

This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance. AUTHOR BIOG: Enda Larkin was born in Dublin, Ireland and has over 25 years experience in the hotel industry having held a number of senior management positions in Ireland, UK and the US. In 1994 he founded HTC Consulting (www.htc-consult.com) which specialises in working with enterprises in hospitality and tourism and since that time has led numerous consulting projects for public and private sector clients throughout Europe and the Middle East. He holds an MBA from ESCP-EAP Paris, a BSc in Management from Trinity College Dublin and a Higher Diploma in Hotel Management from Dublin College of Catering. He currently lives in Geneva, Switzerland and is a member of the Institute of Hospitality. He may be contacted at [email protected] CONTENTS: Acknowledgements Foreword Preface Introduction Theme 1 - Define Direction Chapter 1. What is a strategic map and how can it help you to achieve excellence? Chapter 2. How can you create a strategic map for your hotel? Chapter 3. How can you measure the impact of your strategic map over time? Theme 2 - Lead to Suceed Chapter 4. What does leading people actually involve? Chapter 5. How can you improve leadership effectiveness at your hotel? Chapter 6. How can you measure leadership effectiveness over time? Theme 3 - Engage Your Employees Chapter 7. What does engaging your employees actually involve? Chapter 8. What can you do to more fully engage your employees? 9. How can you measure employee engagement levels over time? Theme 4 - Captivate your customers Chapter 10. What is SERVICEPLUSONE and why is it important? Chapter 11. How can you attain SERVICEPLUSONE at your hotel? Chapter 12. How can you measure the impact of SERVICEPLUSONE over time? Make it Happen Theme 1 - Define Direction Theme 2 - Lead to Suceed Theme 3 - Engage Your Employees Theme 4 - Captivate Your Customers Looking ahead Tools and Resources Index.



Hotel Sales and Revenue Management Book 2 0

Hotel Sales and Revenue Management Book 2 0 Author Carol Verret
ISBN-10 9780595512560
Release 2008
Pages 148
Download Link Click Here

Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs-separating those that will be average and those that will be awesome! The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. Far more than most industries, the impacting Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business. Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments-from the leisure traveler to the sophisticated meeting planner professionals. Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!



Raise the Bar

Raise the Bar Author Jon Taffer
ISBN-10 9780544148307
Release 2013
Pages 246
Download Link Click Here

The host of Spike TV's Bar Rescue distills the secrets to running a successful hospitality business as based on his Reaction Management strategy for creating desirable reactions in customers.