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The Practice of Government Public Relations

The Practice of Government Public Relations Author Mordecai Lee
ISBN-10 9781351541350
Release 2017-09-25
Pages 272
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In addition to traditional management tools, government administrators require a fundamental understanding of the tools available to address the ever-changing context of government communications. Examining the ins and outs of the regulations influencing public information, The Practice of Government Public Relations unveils novel ways to integrate cutting-edge technologies—including Web 2.0 and rapidly emerging social media—to craft and maintain a positive public image. Expert practitioners with extensive government communications experience address key topics of interest and provide an up-to-date overview of best practices. They examine the specifics of government public relations and detail a hands-on approach for the planning, implementation, and evaluation of the wide-ranging aspects of government public relations—including how to respond during a crisis.In addition to the tools provided on the accompanying CD-ROM, most chapters include a Best Practice Checklist to help you successfully utilize the communication strategies outlined in the book. Focusing on the roles of government managers enacting policies adopted by elected officials and politicians, this book is ideal for program managers seeking innovative and inexpensive ways to accomplish their programs’ missions. While no manager can be an expert in all aspects of public administration, this book helps you understand the external communications tools available to advance the mission and results of your agency.



The Handbook of Federal Government Leadership and Administration

The Handbook of Federal Government Leadership and Administration Author David H. Rosenbloom
ISBN-10 9781315439228
Release 2016-10-26
Pages 300
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Public management is context dependent, rather than generic. That may sound obvious, but in the late 1920s through the 1930s, a dominant strand of thought considered public administration to be a "single process," wherever practiced. Today by contrast, federal administration is distinguished from private enterprise, nonprofit management, and state and local governmental practices by the combined effects of its scope and scale; the constitutional separation of powers, federalism, and protection of individual rights; and administrative law requirements for stakeholder participation, representation, transparency, privacy, due process and other democratic-constitutional values. The Handbook of Federal Leadership and Administration is a state-of-the art guide to the unique features of federal administration, informed by the latest theoretical developments, research, and practical applications, and the leadership and management of federal agencies. Written by "pracademics" with federal practitioners specifically in mind, the handbook is designed to bridge the gap between academic and applied public administration by identifying what resonates with practitioners as they search for usable theories and research findings to improve performance. Combining rigor and relevance in the study and practice of federal administration, it includes chapters on theory, history, reform initiatives, leadership, necessary skill sets, budgeting, power and influence, political embeddedness, change management, separated and shared executive, legislative, and judicial powers, effective communication, ethics, and emerging concepts and challenges. It will be essential reading for federal practitioners, scholars, and "pracademics" alike.



Adaptive Administration

Adaptive Administration Author Ferd H. Mitchell
ISBN-10 1498737552
Release 2015-12-01
Pages 264
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Public and nonprofit sectors undergo constant change, from widespread financial stress to the digital revolution to globalization and political polarization. However, in many settings, the concepts of public administration and policy are anchored in the past, and do not yet reflect the ability to adapt with real-world requirements. This book addresses adaptability and arms practitioners with the tools of flexibility from adaptive planning and performance through to workable financial strategies, how to analyze qualitative and quantitative indicators, how to harness technology changes, and much more. The book is presented for managers as well as self-study.



Strategic Collaboration in Public and Nonprofit Administration

Strategic Collaboration in Public and Nonprofit Administration Author Dorothy Norris-Tirrell
ISBN-10 9781351547741
Release 2017-09-25
Pages 417
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Market disruptions, climate change, and health pandemics lead the growing list of challenges faced by today’s leaders. These issues, along with countless others that do not make the daily news, require novel thinking and collaborative action to find workable solutions. However, many administrators stumble into collaboration without a strategic orientation. Using a practitioner-oriented style, Strategic Collaboration in Public and Nonprofit Administration: A Practice-Based Approach to Solving Shared Problems provides guidance on how to collaborate more effectively, with less frustration and better results. ? The authors articulate an approach that takes advantage of windows of opportunity for real problem solving; brings multi-disciplinary participants to the table to engage more systematically in planning, analysis, decision making, and implementation; breaks down barriers to change; and ultimately, lays the foundation for new thinking and acting. They incorporate knowledge gained from organization and collaboration management research and personal experience to create a fresh approach to collaboration practice that highlights: Collaboration Lifecycle Model Metric for determining why and when to collaborate Set of principles that distinguish Strategic Collaboration Practice Overall Framework of Strategic Collaboration Linking collaboration theory to effective practice, this book offers essential advice that fosters shared understanding, creative answers, and transformation results through strategic collaborative action. With an emphasis on application, it uses scenarios, real-world cases, tables, figures, tools, and checklists to highlight key points. The appendix includes supplemental resources such as collaboration operating guidelines, a meeting checklist, and a collaboration literature review to help public and nonprofit managers successfully convene, administer, and lead collaboration. The book presents a framework for engaging in collaboration in a way that stretches current thinking and advances public service practice.



Ethics Moments in Government

Ethics Moments in Government Author Donald C. Menzel
ISBN-10 9781351567848
Release 2017-09-25
Pages 264
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Ethical concerns are among the most common problems public administrators face, yet the issues are often complex, and the correct choices are not always clear. Living up to the public trust is much more than just an act of compliance. It also involves perceiving, preventing, avoiding, and resolving accusations of illegal or unethical behavior, including appearances of inappropriate behavior. Ethics Moments in Government: Cases and Controversies examines how to identify, assess, and resolve the ethical issues and dilemmas that often confront those who govern the cities, counties, states, and federal agencies throughout America. Real Situations, Real Advice Providing a one-stop resource for all those who must contend with thorny ethical issues, this volume presents case studies that vary in complexity and context and are based on real situations. Each case scenario is followed by discussion questions and case assessments by expert practitioners who describe how they would handle the situation. Using a "total immersion" technique, the book encourages readers to be reflexive and analytical in addressing the problems presented and arriving at appropriate solutions. A supplemental CD is included which contains PowerPoint® slide presentations, articles, workshop programs, tests, and links to organizations. For many of the scenarios presented in this volume, there are no easy answers. Practical guidance on reasoning through difficult decision-making situations enables public administrators to acquire the ethical knowledge, skills, abilities, and instincts that will ultimately help them gain the trust of their citizens and advance in their careers.



Effective Non Profit Management

Effective Non Profit Management Author Shamima Ahmed
ISBN-10 9781439815489
Release 2012-07-26
Pages 338
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In an environment of increased interdependency and collaborations among non-profits, for-profits, and governmental organizations, researchers and practitioners have begun to identify the need for a distinctive set of values, skills, and competencies for effective non-profit management. Underlining the relationship between these two sectors, Effective Non-Profit Management: Context, Concepts, and Competencies clarifies the emerging links between the public and non-profit sectors at the local, national, and global levels. Each chapter concludes with a discussion of a recent issue and a case study. They include discussion questions, a listing of Web resources, and a review of terms at the end of each chapter. The introductory chapter discusses non-profit organizations, their phenomenal growth, the different categories of non-profits, and the scope and significance of this sector. The second chapter focuses on explaining the linkages among non-profits, for-profits, and government organizations. The next couple of chapters provide a detailed discussion of essential non-profit law, non-profit governance, human resource management, resource acquisition and management, marketing, technology, nongovernmental organizations (NGOs), and effectiveness. Discussing four major developments in the non-profit environment that have implications for the future of this sector, the book: Covers all major topics in non-profit management including recent issues that affect such management Provides up-to-date information on emerging issues in non-profit management, including transparency, technology, legal, and other socio-political issues Includes input from an advisory group of leading non-profit executives Details best practices, practical tips and examples, and lists of Internet resources Going beyond the usual coverage of government contracting with non-profits, the book provides a focused discussion on the linkages between public administration and the non-profit sector. In an approach that balances theory and application, the book is a guide to the practical art of forming, managing, and leading non-profit organizations.



Managing Public Sector Projects

Managing Public Sector Projects Author David S. Kassel
ISBN-10 9781315505886
Release 2016-09-13
Pages 296
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Filling a gap in project management literature, this book supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues public managers need to understand. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, David S. Kassel establishes a framework those in the public sector may follow to ensure the success of their public projects and programs. The book supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This second edition includes all-new extended case studies examining recent issues including the rollout of healthcare.gov, the controversial California High Speed Rail system, and refurbishing the Harvard Town Hall. Contributing to critical discussions on budgeting for capital projects and cost-benefit analysis for preliminary planning, this authoritative new edition provides strategic recommendations for effective planning, execution, and maintenance of public projects. In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding common pitfalls and for delivering projects on cost, on schedule, and of the highest quality.



Government Contracting

Government Contracting Author William Sims Curry
ISBN-10 9781315536439
Release 2016-08-05
Pages 336
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The second edition of Government Contracting: Promises and Perils picks up where the first edition’s mission left off: exposing fraud, incompetence, waste, and abuse (FIWA) and analyzing corruption, mismanagement, and ineptitude that defile government contracting. The first edition thoroughly outlined procurement throughout the contracting cycle including initial planning, contractor selection, contract administration, contract closeout, and auditing. This significantly revised new edition provides additional much-needed guidance on contracting documents, management tools, and processes for addressing negative influences on government contracting, including an improved approach to evaluating proposals. Specific guidance for avoiding FIWA is provided for government officials and employees, government agencies, and government contractors, and practical solutions to problems faced by individuals and organizations involved in government contracting are intended for both practitioner and pedagogical applications. The "Government Procurement Corruption Wall of Shame" that was introduced in the first edition to illustrate contracting perils such as conflicts of interest, duplicity, favoritism, incompetence, kickbacks, and protests is continued in the second edition, and cases illustrating the existence of FIWA in government contracting have been thoroughly updated. Contracting documents and contract management tools are provided on a website designed to accompany the book. Written at the graduate level and specifically intended for state, local, federal, and international government procurement activities, this textbook is required reading for public procurement, contract management, business, and public administrations courses.



Organizational Assessment and Improvement in the Public Sector

Organizational Assessment and Improvement in the Public Sector Author Kathleen M. Immordino
ISBN-10 9781351555609
Release 2017-09-25
Pages 248
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Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.



Community Action Leaders

Community Action Leaders Author Beverly S. Bunch
ISBN-10 9781317191889
Release 2016-08-05
Pages 240
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Nationwide, approximately 1,000 Community Action agencies advocate for the poor and provide diverse but critical services such as (but not limited to) emergency food and shelter, energy bill assistance, weatherization, education, job training, transportation, housing, and health services. In the face of dynamic environments and shifting poverty needs, Community Action agencies are constantly seeking innovative ways to effectively address poverty in their communities while building their internal capacity to ensure sustained impact and outcomes. This book focuses on the major leadership roles and responsibilities of the Community Action leaders, the types of challenges they face, and how they address those challenges, covering questions such as: How do Community Action leaders identify the needs of low-income people and use that knowledge to tailor programs to meet those needs? In what ways are low-income people involved in Community Action agencies (e.g. board or advisory council members, volunteers, employees, advocates)? What are the advantages and disadvantages associated with their participation? How do the leaders and their staff assess and demonstrate the effectiveness of their organizations and programs? What challenges do they encounter in assessing and communicating performance? What approaches are Community Action leaders using to diversify their revenues? What are the advantages and challenges associated with those approaches? How are the leaders developing their staffs and preparing for leadership succession? How do the leaders benefit from an affiliation with state and national associations? Through original and comprehensive research undertaken by the Center for State Policy and Leadership at the University of Illinois Springfield and the Illinois Association of Community Action Agencies (IACAA), this book is designed to inform and enhance leadership in Community Action agencies and other nonprofit or government organizations with similar missions. It is written in a nontechnical manner and includes a chapter on the history and evolution of Community Action agencies for readers who are unfamiliar with Community Action and the War on Poverty. It will be required reading for professionals working at the frontlines of income inequality, as well as university professors and their students in the fields of public administration, nonprofit management, and social work.



Case Studies in Disaster Response and Emergency Management

Case Studies in Disaster Response and Emergency Management Author Nicolas A. Valcik
ISBN-10 9781315459356
Release 2017-04-28
Pages 364
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Designed to enable practitioners and students to evaluate a variety of real-life emergencies from every angle, this new edition of Case Studies in Disaster Response and Emergency Management provides clear, thorough, step-by-step descriptions of more than 50 major disasters or emergencies. Arranged chronologically, the case studies involve incidents from around the globe, with topics including natural disasters, industrial accidents, epidemics, and terrorist attacks. A series of questions throughout each case study encourages the reader to think critically about the problem at hand, to select a course of action, and to then see the results of the decisions that were made.? This hands-on approach invites practitioners and students to apply learned theoretical emergency management techniques in a safe test environment. Case Studies in Disaster Response and Emergency Management, 2e provides readers with the most modern and current case studies in disaster response and emergency management and can be used in group project settings, as individual homework assignments in training courses for first responders, law enforcement, and government employees, or to complement existing emergency management textbooks in Public Administration, Public Management, and Public Affairs programs.?



Government Public Relations

Government Public Relations Author Mordecai Lee
ISBN-10 9781420062786
Release 2007-12-17
Pages 456
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Much maligned in the past as wasteful and self-serving, government public relations provides several distinct services that can be used to advance the substantive mission of an agency in ways that save money, time, and effort. In the same manner as budgeting, HR, strategic planning, and performance assessment, public relations must be included in the contemporary public administrator’s toolbox. Using unorthodox yet cost effective measures, public relations can increase the utilization of governmental goods and services, promote voluntary compliance with new laws, improve media relations, and strengthen the standing of the agency with the public at large. In short, public relations is public administration. Addressing the theory, practice, and context of government public relations, Government Public Relations: A Reader compiles contemporary writings from international sources to provide an understanding of the importance, value, and uses of public relations as tools to advance the goals of government. Each section begins with an introductory overview and short preview of the section topic. The end of each section provides additional reading and a list of discussion questions that can help identify key points. Beginning with an introduction to the general subject, the book focuses on the discrete purposes of public relations to make their benefit and application more tangible. Topics include media relations, public reporting, responsiveness, and outreach, as well as the integral role of PR in crisis management. The book stresses the “publicness” of government public relations as distinct from business PR and examines the increasing use of non-profit agencies to deliver government funded services. The last section summarizes the overall themes along with trends likely to influence the future of the field such as globalization and e-reporting. An extensive appendix consists of an annotated bibliography of the historical literature.



Public Administration in South Asia

Public Administration in South Asia Author Meghna Sabharwal
ISBN-10 9781439869130
Release 2016-04-19
Pages 517
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A state-of-the-art, one-stop resource, Public Administration in South Asia: India, Bangladesh, and Pakistan examines public administration issues and advances in the Indian subcontinent. The book fulfills a critical need. These nations have the largest public administration programs in South Asia, yet existing knowledge on them is fragmented at best. Bringing together leading scholars from these countries, this book provides both an insider perspective and a scholarly look at the challenges and accomplishments in the region. Focusing on the machinery of government, the book explores questions such as: What is the history of public administration development? How are major decisions made in the agencies? Why are anti-corruption efforts so much a challenge? What is the significance of intergovernmental relations? What is the success of administrative reform? What are examples of successful social development programs? How successful is e-government, and what are its challenges? Why is civil service reform difficult to achieve? How is freedom of information being used as a means to combat corruption and invoke grassroots activism? What can be learned from the successes and failures? While public administration practice and education have become considerably professionalized in the last decade, a sufficiently in-depth and well-rounded reference on public administration in these countries is sorely lacking. Most available books tackle only aspects of public administration such as administrative reforms, civil service, economic developments, or public policy, and are country specific. None provide the in-depth analysis of the sphere of public action in South Asia found in this book. It supplies an understanding of how public administration can be either the source of, or solution to, so many of the problems and achievements in the Indian subcontinent.



Administrative Leadership in the Public Sector

Administrative Leadership in the Public Sector Author Montgomery Van van Wart
ISBN-10 9781315497969
Release 2016-07-22
Pages 464
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Administrative Leadership in the Public Sector is an ideal resource for any Public Administration course involving leadership and public management. Each of the book’s nine main sections begins with introductory text by the volume’s editors, Monty Van Wart and Lisa Dicke, followed by relevant readings. The volume includes some of the most important readings on public leadership published in the last eight decades. More than just an anthology, Administrative Leadership in the Public Sector provides a unique and useful framework for understanding the vast subject of leadership.



Local Economic Development and the Environment

Local Economic Development and the Environment Author Susan M. Opp
ISBN-10 9781482209655
Release 2013-04-24
Pages 346
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A clear and practical examination of complex issues, Local Economic Development and the Environment: Finding Common Ground provides a broad, academic look at the intersection of two important areas for local administrators. In addition to managing development in a strained economic climate, most administrators are also expected to be stewards of the environment. However, economic conditions often leave them with limited options for pursuing economic development and, at the same time, being environmentally mindful. Many find themselves without a clear understanding of the concepts, tools, and best practices available to accomplish this herculean task. Translating complex environmental and economic concepts into easily applicable practices, the book: Gives practitioners the information they need to communicate with consultants, constituents, and officials, and to avoid ideological obstacles Compares regulatory differences between states and other geographical differences Includes examples from across the country to highlight variations in environmental regulations and laws Provides technical, legal, and political insights into the process of pursuing local economic development projects that incorporate protection and awareness Contains case studies that demonstrate the concepts in action, allowing readers to fully grasp the complexities associated with sustainable economic development Discusses how local administrators can balance the economic and environmental needs of the future Bridging the gap between policy-making intention and outcome, this book connects readers with a larger body of research that not only underpins practical applications but also helps them avoid legal, technical, and political obstacles. It provides an arsenal of best practices and everyday, easy-to-use strategies for optimizing the difficult balance between economic development and environmental protection.



Debating Public Administration

Debating Public Administration Author Robert F. Durant
ISBN-10 9781466502369
Release 2012-10-26
Pages 367
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Dialog between practitioners and academics has increasingly become the exception rather than the rule in contemporary public administration circles. Bridging the gap between theory and practice, Debating Public Administration: Management Challenges, Choices, and Opportunities tackles some of the major management challenges, choices, and opportunities of the twenty-first century facing public managers across various subfields of public administration. Informed by contemporary pressures on public managers to reconceptualize purpose, redefine administrative rationality, recapitalize human assets, reengage resources, and revitalize democratic constitutionalism, the book offers students, practitioners, and researchers an opportunity to take stock and ponder the future of practice and research in public administration. Organized by three sets of major management challenges facing the field—Rethinking Administrative Rationality in a Democratic Republic, Recapitalizing Organizational Capacity, and Reconceptualizing Institutions for New Policy Challenges—the book takes an uncommon approach to the study of these topics. In it, leading practitioners and academics comment on condensed versions of articles appearing in the Theory to Practice feature of Public Administration Review (PAR) from 2006 through 2011. The authors and commentators focus on some of the best current research, draw lessons from that literature for practice, and identify gaps in research that need to be addressed. They expertly draw out themes, issues, problems, and prospects, providing bulleted lessons and practical takeaways. This makes the book a unique one-stop resource for cross-disciplinary, cross-sectoral, and cross-professional exchanges on contemporary challenges.



Citizen Customer Partner Engaging the Public in Public Management

Citizen  Customer  Partner  Engaging the Public in Public Management Author John Clayton Thomas
ISBN-10 9781317478584
Release 2014-12-18
Pages 256
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For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.